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IT Assistant Technician

1 month ago

Baytown, United States PrideStaff - Houston (Southeast) Full time
Job DescriptionJob Description

IT Assistant Technician 

Shift/Hours: Monday - Friday 8 AM - 5 PM
Pay Rate:$21-$25 /hr
Location: Baytown, TX 77523
Experience: 3+ years

We are excited to share a new opportunity PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a bona fide top company in this market Are you working, but looking to explore? Are you needing a new career opportunity? Apply directly to this posting for immediate consideration.

JOB SUMMARY:

This position will be responsible for supporting the organization’s digital and networking processes. To maintain and update the company’s digital assets, network, and systems.

JOB DUTIES AND RESPONSIBILITIES:

  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Troubleshoot hardware, software, and network issues
  • Daily follow-up on all Service Ticket requests using our internal NPS system
  • Daily follow-up on all Service Ticket requests using an outsourced Cypritech portal
  • Escalate service tickets to outsourced Cypritech firm if required
  • Assist users with software installations, configuration, and upgrades
  • Educate users on IT policies and best practices
  • Conduct routine backups and ensure data integrity
  • Manage user accounts and permissions in Active Directory
  • Monitor system performance and troubleshoot issues as they arise
  • Monitor network activity and implement security measures to protect against threats
  • Provide training to users on new hardware, software, policies, etc
  • Oversee data storage capacity
  • Update company phone directory
  • Reset account passwords and pins for locked or suspended accounts
  • Assist in setup, configuration, and maintenance of servers, network devices, and other IT infrastructure
  • Prepare monthly Service Ticket reports and share them with management.
  • Create and/or update IT documentation
  • Perform computer skill tests for potential new hires
  • Analyze business processes and workflows to identify areas for improvement and automation
  • Clearing the “Pick-Up” tab on the Container spreadsheet for older orders and backing up data on a shared drive. TWICE A MONTH
  • Clearing the “Completed” tab on the Container spreadsheet for older orders and backing up data on a shared drive. TWICE A MONTH
  • Development of RPA tools to improve business processes.
  • Manage user accounts and permissions in the ERP system
  • Basic support to the ERP and other company software.
  • Aid in customer complaints when requested by management
  • Additional duties may be assigned that are not listed here.

QUALIFICATIONS:

  • Associate or Bachelor of Science in Computer Technology or equivalent qualification
  • A minimum of one year in Basic Technical Knowledge: Familiarity with computer hardware, software, and networks is essential
  • Knowledge of networking and cybersecurity
  • Problem-Solving Skills: Ability to troubleshoot issues related to hardware, software, and network connectivity
  • Communication Skills: Excellent communication skills are crucial for assisting users and collaborating with other IT professionals
  • Attention to Detail: Being organized and detail-oriented helps in maintaining accurate records and managing assets
  • Adaptability: Willingness to learn and stay updated with new technologies
  • Bilingual – Fluent in English and Spanish

Benefits of working with PrideStaff:

  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay

PrideStaff Company Overview

PrideStaff wants you to Succeed We have dedicated consultants that provide employment market insights and resources We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.