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Student Success Champion
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As our ideal candidate, you are naturally detail-oriented, enjoy working around kids and families, and excel in managing stress and adapting to changing situations. You will ensure our students and their families have a seamless and uplifting experience with our program. Your administrative prowess in handling billing, scheduling, special requests, and newsletters will keep everything running smoothly.
You will be the welcoming face of Miracle Math, providing excellent customer service and building strong relationships with our clients. Your ability to troubleshoot, problem-solve, and communicate effectively will ensure that families feel supported and valued every step of the way.
Join us at Miracle Math Coaching and make an impact in a dynamic, family-focused organization
Job Description: Student Success Champion
Location: Paradise Valley, Fairfield, CA
Schedule:
• In-person role: Monday to Friday, 2 pm to 7 pm • Some weekends: 9 am to 2 pm (as needed)
Company Overview:Miracle Math Coaching is Fairfield’s only brain-based, math-focused, one-on-one tutoring center. Our highly-trained professionals are dedicated to achieving measurable improvement in grades and test scores by training the brain to learn effectively. At Miracle Math, we understand the challenges students face, and we are committed to providing solutions.
Position Overview:We are seeking a passionate and experienced individual to join our team as a Student Success Champion. This role is crucial in ensuring that our students and their families have a seamless and uplifting experience with our program. The ideal candidate is someone who thrives in a fast-paced environment, is naturally detail-oriented, and enjoys working with kids and families.
Responsibilities:
Administrative Functions:
• Manage coach and student schedules daily, ensuring compliance with individualized plans. • Handle billing, scheduling, special requests, and other administrative interactions. • Maintain the daily/weekly/monthly agenda and prepare for meetings and appointments. • Collaborate with management to support various administrative business needs. • Facilitate new student Learning Discoveries (training provided). • Prepare and distribute monthly newsletters to families. • Provide post-enrollment support and ensure client satisfaction.
Customer Engagement:
• Be the welcoming face of Miracle Math, enthusiastically greeting students and parents. • Address questions and concerns, providing excellent customer service. • Recruit new members through in-office and off-site events. • Communicate with potential clients via phone and email, explaining our services. • Cultivate and maintain strong relationships with clients.
Requirements:
• Minimum 3 years of experience in a fast-paced administrative role. • Must enjoy problem-solving and variety in their workday. • Strong conflict management background and skills to maintain a positive work culture. • Proven experience managing schedules and providing customer service. • Effective independent problem solver with keen attention to detail. • Quick learner of software platforms. • Consistent adherence to policies and procedures. • Ability to provide constructive feedback to the team and support management in disciplinary actions. • Strong organizational and time management skills. • Excellent written and oral communication skills. • Comfortable working with children and parents in our family-focused business. • Positive attitude and a passion for continuous learning. • Open availability Monday to Saturday (exceptions can be made for the right candidate).
Why Join Us?At Miracle Math Coaching, we believe in working for a purpose, not just a paycheck. Join us in making a real impact on the lives of children and their families. If you are looking for a role where you can contribute to the success of a dynamic, family-focused organization, we want to hear from you
Equal Opportunity Employer:Miracle Math Coaching is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.
