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Client Representative

3 months ago

Littleton, United States FBN Management Full time
Job DescriptionJob Description

Our firm is looking for a Client Representative to proactively support and provide direct customer service strategies for a renowned client in the wireless industry. As the Client Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who can successfully build, coordinate, and execute client projects and sales from inception to completion. Our ideal candidate has a solid understanding of what it means to communicate effectively and implement necessary business protocols. 

What You Will Accomplish Every Day as a Client Representative:

  • Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
  • Apply knowledge of products and services to successfully process tasks and requests to meet client expectations
  • Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences and sales
  • Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
  • Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant sales executives 
  • Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
  • Ensure that all standard Client Representative procedures are successfully executed and maintained by all team members on the client account and sales teams

What You Bring to the Client Representative Role:

  • Bachelor's degree from an accredited college or university
  • 1-2 years of experience working in the business atmosphere in a client- or customer-facing role
  • Team player able to work effectively and collaboratively to meet goals and client deadlines
  • Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
  • Pragmatic mindset, but can also bring a sense of creativity to the Client Representative role to drive innovation and sales amongst the team


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