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Responsible for working with the Residential team to provide students in their respective dormitory with a safe, clean and structured living environment that fosters student retention, satisfaction, achievement, and success. Oversee respective dorm area and uses proper judgment and discretion to resolve student and staff issues and concerns. Provides individualized case management to maintain student enrollment and success in the program.

Job Description:

· Follows all integrity guidelines and procedures and ensures no manipulation of student data.

· Maintains a safe and clean dorm environment.

· Provides quality supervision to students in the dormitory.

· Ensures the accuracy and completeness of incident and shift reports.

· Ensures the physical security of the dorm area and reports concerns to the dorm supervisor.

· Maintains adequate levels of inventory per established department reorder points and proactively orders supply to meet department requirements.

· Active member of case management and success teams to ensure student success in the program.

· Initiates work orders to make necessary repairs as required and follows up with maintenance to ensure completion.

· Provides transportation as required.

· In the absence of the Residential/Dorm Supervisor, will be responsible to coordinate staff coverage to ensure student areas are supervised and that staff adheres to rest and meal break requirements.

· Motivates and manages staff to work effectively, creates a supportive work environment, and recognizes staff accomplishments.

· Produces quality work/assignments in a thorough, timely, and accurate manner.

· Maintains appropriate personal attendance, accountability, and work productivity standards.

· Plans, prioritizes and organizes assignments to meet established goals and deadlines.

· Understands and applies job knowledge to effectively complete all required job responsibilities. Proactively maintains the skills required to perform job duties.

· Mentors, monitors, and models the Career Success Standards as required by the PRH.

· Provides high-quality supervision and management for the student population and positively influences student behavior. Shows respect and courtesy to students and holds them accountable for their actions and behavior.

· Provides timely operational support for Center operations to ensure quality programs and services. Pursues improvement in Center operations to fulfill program objectives.

· Communication: Exchanges ideas and information, both orally and in writing, in a clear and concise manner and contributes meaningfully to group efforts by offering relevant ideas and knowledge. Provides quality and timely information to DOL/Company when requested.

· Effectively articulates thoughts and ideas. Identifies problems, analyzes causes, and evaluates appropriate solutions prior to taking or recommending actions. Follows up to ensure prompt/appropriate action is taken and that problems are in fact corrected.

· Works in partnership with staff from all Departments to ensure effective supervision and services are provided to students.

· Accepts direction and supervision from the Center Director/Center Duty Officer/Shift Manager to include assignments to temporarily perform job responsibilities of other departments and positions.

· Follows the CDSS plan and Code of Conduct system daily.

· Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP) Bizzell policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.

· Adheres to required property control policies and procedures.

· Maintains good housekeeping in all areas and complies with safety practices.

· Models, mentors, and monitors appropriate Career Success Standards.

· Helps students become more employable through continuous reinforcement.

· Participates in PRH-mandated staff training. Failure to participate may result in disciplinary action up to and including termination.

Performs other duties as assigned

Key Competencies

Performance Standards/Results

Effective Communication

· Presents information both clearly and concisely and regularly confirms the correct interpretation of information.

· Very high standard of communication skills both written and verbal for the presentation of facts and ideas.

· Shows professional non-verbal body language and actively listens to others.

Organization of Work

· Action-oriented. Demonstrates the ability to handle several projects simultaneously with decision-making, flexibility, and problem-solving.

· Implements the key principles of time management, task allocation, and priority assignment in addition to personal organization.

· Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.

· Continually seek ways to improve employment services provided via the development of professional skills and personal growth.

Professionalism

· Demonstrates Professional interpersonal skills when interacting with others. Abides by The Bizzell Group’s Healthy Workplace Environment policy.

· Acts as a team player and builds professional relationships with coworkers to achieve goals.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Proficiency with advanced Microsoft Office applications including Word, PowerPoint, Outlook, and Excel.

Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.

Ability to develop and maintain professional and collaborative relationships with students.

Knowledge of residential living and dormitory procedures and practices.

High level of communication, interpersonal, and organizational skills.

Experience

Minimum one year working with youth or related experience and/or training.

Education

High school diploma or equivalent is required. An associate degree in a human services field such as Social Work, Psychology, Sociology, Counseling, or related fields is preferred.

Certificates, Licenses, Registrations

Valid State Driver’s License.