Service Writer

Mowbility Sales & Service is a small business in Pella, IA. We are professional, customer-centric and fun.

Mowbility has 2 stores, in Pella and Des Moines, with an incredible, ambitious team Family owned, 3rd generation business that has such a massive upside, along with an amazing customer base. We sell, service and warranty different types of equipment.. i.e. mowers, tractors, trailers, handheld equipment, grills, UTV's, hot tubs.

Our work environment includes:

• Relaxed atmosphere
• Casual work attire
• On-the-job training

Duties:
- Greet customers and provide excellent customer service
- Write up service orders and accurately document customer concerns and vehicle issues
- Communicate with technicians to ensure accurate diagnosis and repair of equipment
- Provide estimates for repairs and obtain customer approval
- Schedule appointments and manage the service schedule
- Coordinate with parts department to ensure timely delivery of necessary parts
- Maintain accurate records of all service transactions
- Handle cash transactions and process payments
- Provide updates to customers on the status of their equipment repairs

Requirements:
- Knowledge of diesel & small engine repair, tire service and oil change procedures would be extremely helpful
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in documenting customer concerns and vehicle issues
- Cash handling experience is preferred but not required

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Salary: $17.00 - $24.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Day range:

• Monday to Friday
• Every Saturday during busy season (Mar-Jun) & every other Saturday during the rest of the year

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)
• Mechanical knowledge: 1 year (Required)

License/Certification:

• Driver's License (Required)