Current jobs related to Floating Dispatcher - Matthews - Peak Limousine

Job DescriptionJob DescriptionAbout Peak Limousine
Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.

Dispatcher Responsibilities

• Manage GPS and dispatch chauffeurs for timely service
• Track incoming flights and update/manage arrival times
• Provide great customer service to clients
• Forecast possible timeline challenges and reschedule chauffeurs, make adjustments as needed
• Answer calls from chauffeurs, vendors, affiliates
• Google maps - route trips and assist chauffeurs around traffic challenges
• Oversee chauffeur routes and arrival times to ensure prompt service
• Book new and existing client reservations
• Provide excellent customer service via customer focus phone skills
• Be able to think critically in a fast paced environment

Qualifications

• Must have previous customer service/office experience
• Strong communication skills
• Desire to provide excellent customer service to clients and our chauffeurs
• Multi-tasking skills
• Detail Oriented
• Understand global time zones and be able to effectively understand and use military time
• Must be a self motivator and truly understand the "team" mentality
• Critical thinking skills / be able to "think on your feet"
• Work experience - At least 3 years experience in an office environment and/or the similar experience, customer service experience
• 1 year dispatch experience or equivalent skills preferred
• Reliable transportation
• Must pass background check

What we are looking for..We are looking for someone that is a self starter, someone who is detailed orientation and appreciates timeliness. This position requires someone who is reliable, knows how to work within a high functioning team environment and can deliver great customer service as well. This role requires someone to be alert and able to consistently monitor several things at once (monitor fleet via GPS, traffic, incoming flights). 

Compensation
Starting at $17/hour

Schedule:
Floating Shift with 28-32 hours per week. Mixture of day and night shift will be required. (Sunday 3 - 11 pm, Monday 3 - 11 pm, the rest are floating hours based on fill in need). Training hours: Monday - Friday for the first 3-4 weeks, 10 - 4 pm your first week and 9-6 pm for the remainder of training. 

Applicants must be able to be flexible, yet reliable.

*This role is not a good fit for someone who already has a full time job and is looking to add a secondary employment. 

Company Core Values:

• Act with Integrity
• Be Accountable
• Quality of work and service to clients
• Honesty and Passion
• and last but not least, have a sense of Humor

Benefits
PTO package
Mental Health day - 1 per qtr, mandatory for FT employees
Pay for performance and Growth opportunities, 401k coming soon

We are a smoke-free facility.

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