![DIALITY INC](https://media.trabajo.org/img/noimg.jpg)
Customer Success Coordinator
3 weeks ago
Job Title
Customer Success Coordinator
Department
Customer Operations
Hiring Manager Title
Director of Customer Operations
Position Type
Non Exempt
Company & Job Overview:
Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quality of life for patients with kidney disease. We are developing a smart, flexible, portable hemodialysis machine that will enable patients to self-treat at home or wherever they travel. The extremely versatile hemodialysis solution will allow more patients to benefit from their true dialysis prescription at home or in a variety of care settings, including nursing homes, hospitals, and dialysis centers, without the need for pre-mixed dialysate bags or external water-treatment systems.
The Customer Success Coordinator will report to the Director of Customer Operations and be responsible for providing world-class customer support for the company’s innovative hemodialysis system. As a Customer Success Coordinator, you will play a pivotal role in ensuring the satisfaction and success of our customers and their patients. You’ll be an integral part of the team responsible for coordinating tasks necessary for new customer installations, order fulfillment, tier 1 customer support, and serving as a dedicated customer resource and liaison for issue resolution. You will provide exceptional customer support by answering incoming calls and emails, perform basic troubleshooting steps for the device and gather necessary information for the engineering team to accurately diagnose issues, understand root causes and apply appropriate solutions.
Responsibilities:
- Tier 1 Customer Support:
- Provide exceptional and timely tier 1 customer support to address inquiries, process orders, resolve issues, and assist customers with technical or clinical questions related to our medical device.
- Effectively manage inbound calls, emails, and other communication channels to ensure customer inquiries are addressed promptly and professionally.
- Maintain a deep understanding of our device, operations, and services to provide accurate and helpful information to customers.
- Customer Liaison for Product Issues:
- Act as a dedicated point of contact for customers, ensuring their concerns and issues are addressed with empathy and professionalism.
- Collaborate with internal cross-functional teams, including technical support and product engineering, to resolve complex product-related issues and coordinate solutions.
- Liaise with field-based customer support teams including field service and clinical training
- Keep accurate records of customer interactions and report trends or recurring issues to the product development team for continuous improvement.
- Project Implementation:
- Work closely with customers and contractors to coordinate the onboarding tasks of our device ensuring a smooth transition and minimizing disruptions to their operations.
- Coordinate internal resources, tasks and shipments to customer sites.
- Customer Feedback and Reporting:
- Collect and analyze customer feedback to identify areas for improvement and proactively suggest product enhancements or modifications.
- Generate reports on customer interactions, support tickets, and implementation progress for management and product development teams.
- Internal Projects and Initiatives:
- as assigned by manager.
Qualifications & Requirements:
- Willingness to take calls 24/7 and be a part of the ‘on call’ team for over nights and weekends
- Knowledge of medical devices and healthcare industry best practices
- Strong interpersonal and communication skills, both written and verbal
- Ability to work independently, solve problems, and make decisions.
- Strong organizational skills required
- Ability to manage multiple tasks simultaneously with an emphasis on prioritization
Education & Experience:
- Bachelor's degree or higher in a related field or equivalent work experience
- Experience with SaaS based software systems and CRMs and ERPs.
- Netsuite experience a plus
- 5-7 years prior experience in a customer support, customer success, or project coordination role.
-
Customer Success Coordinator
3 weeks ago
Irvine, California, United States DIALITY INC Full timeJob TitleCustomer Success CoordinatorDepartmentCustomer OperationsHiring Manager TitleDirector of Customer OperationsPosition TypeNon ExemptCompany & Job Overview:Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quality of life for patients with kidney disease. We are developing a smart, flexible,...
-
Customer Success Coordinator
3 weeks ago
Irvine, United States DIALITY INC Full time $32 - $36Job DescriptionJob DescriptionJob TitleCustomer Success CoordinatorDepartmentCustomer OperationsHiring Manager TitleDirector of Customer OperationsPosition TypeNon Exempt Company & Job Overview:Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quality of life for patients with kidney disease. We are...
-
Customer Success Coordinator
3 weeks ago
Irvine, United States DIALITY INC Full timeJob Title Customer Success Coordinator Department Customer Operations Hiring Manager Title Director of Customer Operations Position Type Non Exempt Company & Job Overview: Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quality of life for patients with kidney disease. We are developing a smart,...
-
Client Success Coordinator
4 weeks ago
Irvine, California, United States Forward Air Full timeCompany Overview:Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We...
-
Customer Success Executive
1 month ago
Irvine, United States The Ladders Full timeAbout Us AppHub's mission is to continue to create software to advance the future of commerce. We're achieving this by delivering and building upon a comprehensive suite of ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights. Our comprehensive product lineup encompasses 25 individual...
-
Customer Success Manager
2 months ago
Irvine, United States Appriss Retail Full timeOverview As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value. From onboarding to renewals to expansion, as a Customer Success Manager you will take ownership of approximately 20 accounts, building long-lasting, mutually beneficial relationships....
-
Head of Customer Success
4 days ago
Irvine, United States Motion Recruitment Partners LLC Full timeJob Description A fast-growing startup operating within the industrial safety space is looking for a Head of Customer Success to join their team. Currently, the company provides AI/ML software to help prevent accidents from occurring in the workplace. This individual will be responsible for leading a team, managing customer relationships, and developing new...
-
Head of Customer Success
2 weeks ago
Irvine, United States Motion Recruitment Full timeJob Description A fast-growing startup operating within the industrial safety space is looking for a Head of Customer Success to join their team. Currently, the company provides AI/ML software to help prevent accidents from occurring in the workplace. This individual will be responsible for a leading a team, managing customer relationships, and developing...
-
Head of Customer Success
5 days ago
Irvine, United States Motion Recruitment Full timeJob Description A fast-growing startup operating within the industrial safety space is looking for a Head of Customer Success to join their team. Currently, the company provides AI/ML software to help prevent accidents from occurring in the workplace. This individual will be responsible for a leading a team, managing customer relationships, and developing...
-
Success Manager
20 hours ago
Irvine, California, United States Cie Digital Labs Full timeAbout Cie Digital LabsCie Digital Labs is a venture studio that specializes in launching and accelerating start-up growth. Our team has a proven track record of success, with key members having been part of ninety-one startups with fifteen exits.Our MissionWe are revolutionizing the way we approach customer success by creating a platform that enhances...
-
Lead Customer Success Manager
3 months ago
Irvine, United States Cie Digital Labs Full timePerforma is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...
-
Customer Solution Coordinator
1 month ago
Irvine, United States Solugenix Corp Full timeCustomer Solution Coordinator - $23 - $25/hr Irvine, CA (Hybrid) 6+ Month Contract to Possible Hire Job ID 24-09089 We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. CSC's work a hybrid schedule with 3 days onsite and 2 days remote each week. The Customer Solution...
-
Customer Solution Coordinator
3 weeks ago
Irvine, United States Solugenix Corporation Full timeCustomer Solution Coordinator - $23 - $25/hr Irvine, CA (Hybrid) 6+ Month Contract to Possible Hire Job ID 24-09089 We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. CSC's work a hybrid schedule with 3 days onsite and 2 days remote each week. The Customer Solution...
-
Irvine, United States Everguard.ai Full timeHEAD of CUSTOMER PROGRAM/SUCCESS MANAGEMENT (REMOTE if based outside of Southern California).We are only accepting applications from candidates based in U.S. that are able to provide documentation showing they are authorized to work in the U.S. without sponsorship. EVERGUARD, INC About Everguard: Backed by one of the world’s leading start-up incubation...
-
Irvine, United States Everguard.ai Full timeHEAD of CUSTOMER PROGRAM/SUCCESS MANAGEMENT (REMOTE if based outside of Southern California). We are only accepting applications from candidates based in U.S. that are able to provide documentation showing they are authorized to work in the U.S. without sponsorship. EVERGUARD, INC About Everguard: Backed by one of the worlds leading start-up incubation...
-
Irvine, United States Everguard.ai Full timeHEAD of CUSTOMER PROGRAM/SUCCESS MANAGEMENT (REMOTE if based outside of Southern California). We are only accepting applications from candidates based in U.S. that are able to provide documentation showing they are authorized to work in the U.S. without sponsorship. EVERGUARD, INC About Everguard:Backed by one of the world’s leading start-up...
-
Customer Solution Coordinator
1 month ago
Irvine, United States Solugenix Full timeCustomer Solution Coordinator - $23 - $25/hrIrvine, CA (Hybrid)6+ Month Contract to Possible HireJob ID 24-09089We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. CSC's work a hybrid schedule with 3 days onsite and 2 days remote each week.The Customer Solution Coordinators...
-
Customer Solution Coordinator
1 month ago
Irvine, United States Solugenix Full timeCustomer Solution Coordinator - $23 - $25/hrIrvine, CA (Hybrid)6+ Month Contract to Possible HireJob ID 24-09089We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. CSC's work a hybrid schedule with 3 days onsite and 2 days remote each week.The Customer Solution Coordinators...
-
Customer Solution Coordinator
2 weeks ago
Irvine, United States Solugenix Full timeCustomer Solution Coordinator - $23 - $25/hrIrvine, CA (Hybrid)6+ Month Contract to Possible HireJob ID 24-09089We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. CSC's work a hybrid schedule with 3 days onsite and 2 days remote each week.The Customer Solution Coordinators...
-
Customer Solution Coordinator
2 weeks ago
Irvine, United States Solugenix Full timeCustomer Solution Coordinator - $23 - $25/hrIrvine, CA (Hybrid)6+ Month Contract to Possible HireJob ID 24-09089We are looking for multiple Customer Solution Coordinators. These are 6+ month contract to possible hire opportunities in Irvine, CA. CSC's work a hybrid schedule with 3 days onsite and 2 days remote each week.The Customer Solution Coordinators...