IT Specialist

Job Description

At Platinum Maintenance Services, we rely on our IT systems to power the solutions that help consumers around the world. We’re seeking an experienced IT manager who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Objectives of this Role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Own projects, solutions, and key responsibilities within a larger business initiative

Handle business-critical IT tasks and systems administration

Research and evaluate emerging technologies, hardware, and software

Track and maintain hardware and software inventory

Manage Verizon wireless, OpenPath, Cloud hosted vendors, Printer contract vendors

Be the first point of contact between users and vendors for software related issues.

Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions

Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions

Continuously analyze current process, technologies, and vendors to identify areas of improvement

Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs

Train employees on both software and hardware, troubleshoot, and provide technical support when needed

Develop and execute disaster procedures, and maintain data backups

Travel between 2 site locations Wall st and Soho as well as remote troubleshooting for all of our users.

Maintain server, firewall, network and all IT related issues in the office

Security system and Antivirus software maintenance

Skills and Qualifications

Bachelor’s degree in technology or computer science

5+ years experience in IT management

Experience with or knowledge of programming languages and operating systems (MS O365, Server2012, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring

Expertise with implementing, configuring, and testing solutions

Preferred Qualifications

Proven leadership skills

Strong creative and analytical thinking

Professional certifications

Vendor Management

Azure AD, Quickbooks, Sage

VPN

Apple Business Manager