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Network Telecom Specialist- Tier I

2 months ago

Raleigh, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: Network Telecom Specialist- Tier I (Onsite)
Location: Raleigh, NC
Duration: 12+ Months

Job Description
The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.

Skills Required:
  • Self-motivated, enthusiastic, and able to handle multiple support cases
  • Customer-oriented, and capable of providing high levels of client satisfaction
  • Collaborate and work well with others
  • Strong skills in working with clients and communication

Skills:
 SkillRequired / DesiredAmountof ExperienceExcellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.Required3YearsKnowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, CiscoRequired3YearsStrong writing skills to maintain organized documentationRequired3YearsKnowledge of network cabling, network classification and network topologyRequired3YearsExperience with VOIP technologies is a plusHighly desired3YearsExperience in a NOC environment is preferredHighly desired3Years

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