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3 months ago
Aladdin Companies provides financial services to businesses throughout North America. Since 2010, Aladdin has been delivering outstanding customer service to our clients through our variety of services.
Aladdin Companies prides itself on excellent customer service to our clients and respect to those who owe a debt. The ideal candidate will be self-motivated with a drive to succeed.
Lease Administrator / Collection Specialist Responsibilities:
- Make contact with clients to obtain payment commitment on delinquent accounts.
- Make contact with clients to obtain updated Insurance information on accounts with expired insurance.
- Assist the title department in updating and maintaining titles.
- Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
- Troubleshoot and problem resolution specific to titles: odometer discrepancies, power of attorney, etc.
- Maintains a professional, calm manner when negotiating with difficult or upset customers.
- Maintains a high level of confidentiality.
- Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
- Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
- Performs other duties as assigned or requested to assure optimum service levels.
Customer Service:
- Consistently maintains and nurtures good working relationship with clients.
- Maintains a professional, mature, positive and approachable attitude when working with internal personnel, clients and vendors.
- Effectively works with other department personnel to move account information through appropriate channels in a timely and productive manner.
Requirements:
- This position requires a high school diploma or equivalent.
- 1-2 years of collection experience preferred.
- 1-2 years of working within the trucking industry preferred.
- The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.
- Notary designation is preferred.
- Effective communication (written and verbal) and interpersonal skills required.
- Ability to work in a high performance, fast-paced team environment.
- Ability to adapt to and work effectively within a constantly changing environment.
- Impeccable organizational skills with emphasis on attention to detail.
- Ability to consistently follow checklist procedures.
- History of successfully multi-tasking.
- Ability to work in a variety of different software systems simultaneously.
Why work for Aladdin?
- Environment: Be part of a growing, tight knit, employee centric company.
- Stability: Consistent growth since 2010.
- Culture: A work hard, play harder, family first culture. Be proud of where you go to work & who you work with.
- Pride: a well-respected company in Sioux Falls, with active leadership involvement.
- Benefits:
- Medical, Dental, Vision, Life, Short and Long-term disability insurances offered
- Health Savings Account
- 401(K) plan with employer match
- PTO and 6 paid holidays
- Non-call center atmosphere
- Monday – Friday (8 am – 5pm) / May be Flexible
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