Current jobs related to Universal Banker - Dover - Lighthouse Credit Union

Job DescriptionJob Description

The Universal Banker aka Member Experience Specialist I is an all-encompassing essential role for the credit union. Through use of our integrity-based sales program, our Member Experience Specialists focus on the unapparelled opportunity to Embrace Change & Learning while conducting routine transactions such as deposits and withdrawals. Taking Personal Ownership, the Member Experience Specialist I proactively offers additional products and services, developing a personalized solution through Critical & Creative Thinking.

Location: Dover, NH

Pay: $19/hr+ plus incentives

Full time: 35 hours. Including Saturday 8:30am-12:30pm, rotating schedule.

Voted Forbes list of America’s Best In-State Credit Unions 7 years in a row

At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.

Role and Responsibilities:

Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting.

Prepares and disburses loans within lending limits and credit union guidelines. Actively promotes all ancillary products for the protection of the member.

Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, wires, fraud packets, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.

Minimum Qualifications Include:

• Minimum six months customer service experience
• Great communication skills
• Previous cash handling experience
• Ability to follow all regulations and compliance
• High attention to detail
• Working knowledge of Microsoft Office Suite
• High School diploma or equivalent

Preferred Qualifications:

• Previous Credit Union or banking experience
• Previous sales experience

Other Requirements:

• Occasional travel for continued training, meetings and/or branch support.

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Benefits We Offer:

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision +
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in Retail Sales Incentive Program

Additional Perks:

• Continued training and advancement opportunities
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
• Local Volunteer Opportunities with employer contributed Volunteer Day
• Company Outings and annual Summit

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Equal Opportunity Employer

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Company DescriptionWe are a locally-based, member-owned credit union. When you join our family, you enjoy the benefits of great products, competitive rates, free educational programs, sound advice, and personalized service. We care about your financial well-being and success.

At Lighthouse Credit Union, we're proud of our long-standing history of providing safe, high-quality financial services to our member-owners. And, we believe that serving our members extends to serving the communities in which we live and work.

In keeping with our mission, we continue to invest in the tools and resources our members need to manage their finances, while supporting them in their endeavors.Company DescriptionWe are a locally-based, member-owned credit union. When you join our family, you enjoy the benefits of great products, competitive rates, free educational programs, sound advice, and personalized service. We care about your financial well-being and success.\r
\r
At Lighthouse Credit Union, we're proud of our long-standing history of providing safe, high-quality financial services to our member-owners. And, we believe that serving our members extends to serving the communities in which we live and work.\r
\r
In keeping with our mission, we continue to invest in the tools and resources our members need to manage their finances, while supporting them in their endeavors.

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