Account Services Engineer

4 weeks ago

Albany, United States A+ Consulting Full time
Job DescriptionJob Description

Xerox Corporation seeks Account Services Engineer to support the NYS Senate in Albany who provides complete support coverage for equipment (copiers/scanners/printers) assigned to a The Senate Building in order to maintain the highest possible uptime for the customer. 

  • Support extends from supply replenishment through finished output, including operation of the equipment and finishing devices , it also includes full break/fix repair of the assigned equipment 
  • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance 
  • This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. 
  • The ASE engages Technical Resources when appropriate to support the clients business requirements.

ESSENTIAL FUNCTIONS:

  • Demonstrate the required product proficiency by successfully completing the product training Perform routine services to ensure equipment availability to client site users
  • Check operation of equipment, clean, adjust as required to ensure optimal print quality
  • Replace consumables as required (Customer Replaceable Unit (CRU)), paper, or toner
  • Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available –
  • Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment 
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices 
  • Support download & installation of printer drivers for end -users of network connected products (as required) 
  • Support equipment asset management within the account -- Inventory, tag, and update equipment records as required for asset control -- Perform equipment asset tracking -- Track Move/Add/Change (MAC) of office equipment assets at designated sites 
  • Provide repair and service support on Low to Mid-Range office printing products in customers location- 

Candidates must successfully pass a baseline assessment of competencies with electrical, mechanical, measurement, computer, and essential tools used. 

The position requires the ability to lift and /or move thirty (30) pounds. 

SKILLS: 

  • Ability to demonstrate proficiency using AC /DC electrical multi-meter for troubleshooting. Demonstrate ability to work independently and/or on a team with minimal supervision. 
  • Ability to demonstrate proficiency with Microsoft Office, Internet Connectivity, uploading and downloading files. 
  • Ability to demonstrate attention to detail. 
  • Ability to demonstrate excellent verbal and written communication skills 
  • Demonstrate ability to manage multiple tasks. 
  • Demonstrate ability to communicate with all levels of personnel. 
  • Ability to demonstrate excellent customer service skills. 

EXPERIENCE:

  • Experience or formal training in AC-DC electrical/electronics required.
  • Functional knowledge and application of a multi -meter. 

EDUCATION: A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field. 

Company DescriptionAbout A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\r
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting\r
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.

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