Automotive Pickup

Automotive Pickup and Delivery Specialist / Service Support

$18.00 Per Hour + Great Benefits

No weekends

Good Driving Record Required

Stoneham Ford is seeking to hire a Pickup and Delivery Specialist who will pick up and deliver customers’ vehicles from and to their address as well as assist with shuttle and other driving duties. This is a customer-facing position, so a neat, clean appearance is required. We are looking for someone who is customer service-focused and a great team player. We value our employees and invest in their success.

Retirees and Veterans are encouraged to apply

Hours: 7am - 4pm

Benefits:

·
$18.00 per hour

· Medical, Dental, and Vision insurance

· 401(k)

· Paid vacation

· No weekends

· Closed on Sundays

· Career advancement opportunities

Responsibilities – Pickup and Delivery Specialist:

· Pick up and deliver customers’ vehicles from and to their address

· Utilize Ford’s authorized cell phone application to facilitate all pickups and deliveries.

· Make calls and coordinate with the customers before pick-up and delivery

· Inspect the customer’s vehicle upon pick up

· Provide high quality service to every customer

· Read, understand and follow the Stoneham Ford Employee Handbook

· Maintain work areas, ensuring a clean and professional appearance

· Wear approved uniform to each shift, ensuring a clean and professional appearance

· Maintain a positive, approachable attitude when working with internal and external customers or co-workers

· Maintain a good working relationship with all departments

· Obey all traffic laws

· Maintain maintenance on vehicle used for pickup & delivery, reporting any major failures to Service Manager

· Observe all Federal, state, local and company safety rules and regulations

· During downtimes assist Service Department with, parking vehicles, cleanliness of customer areas and mobile experience tasks

· Keep open communication with Mobile Experience Coordinator if a delay occurs during pick up/drop off

Qualifications/Requirements – Pickup and Delivery Specialist:

· Energetic, friendly, and courteous with excellent customer service skills

· Must have great customer service skills and a neat, clean appearance

· Experience is a plus, but not required

· Valid driver's license and good driving record

· Excellent verbal and written communication skills

· Willingness to learn new things and embrace challenges

· Must be authorized to work in the U.S. without sponsorship and be a current resident.

· Must pass pre-employment testing including background checks, MVR, and drug screening.

About Us:

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.