Valet Attendant/Bellperson

Nobu Hotel Palo Alto is looking for professional Valet staff to add to our amazing team. The Valet staff are the first to greet our guests to the hotel. They provide valet services (parking/retrieving cars), as well as door service (opening doors for incoming/departing guests). Our ideal candidates will be friendly, professional, and customer-focused.

We are looking for 2 full-time colleagues to cover swing shifts (2p-10:30p or 2:30p-11p)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and welcomes all guests to the Hotel in a friendly, courteous and professional manner. A proper greeting based on the time of day should be given (i.e.: good morning, good afternoon, good evening).
• Opens door for all guests and directs them to the appropriate areas.
• Opens the car door and assists guest in removing luggage or any other articles from the vehicle. Confirms with the guest the number of luggage pieces to retrieve.
• Assigns vehicle tags and documents the guest’s name, the car type and license number. Completes visual inspection of vehicle and notates any pre-existing damage on the vehicle tag.
• Presents vehicle tag to the guest and explains Valet procedures, including how to call for car retrieval when ready to depart.
• Transports guest luggage from the point of arrival to the appropriate guestroom.
• Safely parks the guest’s vehicle in the parking garage, then places vehicle tag and keys into the secured key cabinet.
• Offers information pertaining to available services and facilities of Hotel.
• Assists guests and provides accurate directions and/or information regarding the local area.
• Accepts vehicle tags from guest and brings up guest vehicle, ensuring guest tag matches the vehicle tag. Confirms the number of luggage pieces with the guest.
• Assists guest’s with transportation services when necessary.
• Keeps parking area clear, observing time restrictions, and ensures the area is clean and well maintained at all times.
• Keeps Hotel house car cleaned, gets the car washed/detailed regularly, and ensures waters are always available for the guest.
• In absence of Housekeeping, cleans glass on entry doors and windows, and keeps walkways and entryway clear.
• Puts out floor mats when the weather requires and puts them in storage when not in use.
• **Must have a clean driving record and the ability to drive a manual transmission.**

Nobu Hotel offers excellent benefits to our full-time Colleagues including health, dental, vision, 401k with a company match, and more

EOE

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