Patient Care Coordinator
4 weeks ago
This position provides direct support to physicians and act as a liaison between doctors, patients, family members, pharmacies, and other medical offices. The position requires a highly professional demeanor, outstanding people and communication skills, attention to detail, and the ability to work alone or in a group setting.
Hours and Pay:
Full time M-F. Pay range depends on experience and qualifications. Benefits include health/dental insurance, 401k, paid vacation and holidays.
Duties include (but are not limited to):
- Greet patients.
- Answer phones and take telephone messages.
- Schedule appointments.
- Request medical records/record keeping.
- Process refill requests.
- Insurance verifications, referrals and authorizations.
- Keep office and waiting room clean and organized.
- Perform other tasks as requested by the Office Manager/Medical Director.
POSITION QUALIFICATIONS AND REQUIREMENTS:
- Minimum two years’ experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, and interaction with physicians.
- Knowledge of billing, coding and/or medical terminology.
- Prior experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
- Demonstrated PC skills. i.e. proficient with EPIC EMR, MS office products including Word, Excel and Outlook.
- Excellent organization, planning, and prioritization skills; able to manage multiple tasks and competing priorities.
- Knowledge of insurance authorization process.
- Self-motivation, ability to work independently and ability work well under pressure
- Excellent interpersonal and communication skills.
- Professional appearance and demeanor.
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