Customer Service
4 weeks ago
Position: Customer Service
Salary: Starting at $20 per hour
Hours: Full-time, M-F 8am - 5pm
Manufacturing firm is seeking highly motivated Account Manager / Customer Support team members that can manage and work directly in a fast paced and high-volume environment. Ideal candidates work well independently, have strong attention to detail, enjoy manufacturing, and are good at math and problem solving.
Responsibilities:
- Deal directly with customers either by telephone, electronically, or face to face
- Perform Data entry based on customer provided specifications
- Download files and data from various web sources and portals
- Respond promptly to customer inquiries and handle and resolve customer issues
- Obtain and evaluate all relevant information to handle jobs
- Perform customer verifications
- Process orders, forms, applications, requests, billing
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Manage administration of jobs from start to finish
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Create and maintain reports
- Ability to Estimate and plan orders, and develop pricing
- Examine quote specifications for accuracy
- Analyze specifications and samples provided
- Plan production processes (consult department supervisors when necessary)
- Perform entry based on customer provided specifications into estimating system
- Calculate unit costs using pricing schedules
- Utilize advance Excel spreadsheets to compile unit pricing
- Format and compile estimate based on labor and materials calculations
- Compare estimates to specifications against submitted orders
- Process forms and billing
- Keep accurate records of estimating
- Revise estimates as needed due to specification changes and submit a revised proposal
- Communicate and coordinate with internal departments
- Format and create a detailed proposal for customers
Skill Requirements:
- Interpersonal skills
- Communication skills - verbal and written, listening skills
- Prior printing and print estimating skills
- Strong computer skills; Excel
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection skills
- Customer service orientation
- Adaptability and initiative
- Ability to maintain confidentiality
- High stress tolerance and ability to work overtime and weekend as needed
Ideal Candidates must be Detail Oriented, capable of working independently, and are Goal Oriented. Preferred a candidate with background experience in book printing or bindery, but not required.
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