Remote Open Enrollment CSR

Job DescriptionJob Description

Come be a part of our exceptional team of Healthcare Enrollment Call Center Representatives

1st Choice is dedicated to providing unparalleled support to customers through Maryland's Health Benefits Exchange. We proudly partner with a renowned global technology and health services firm, united in our mission to ensure quality healthcare access for all Maryland residents.

 

Do you have a passion for helping others and strong customer service skills?

We actively seek individuals with a proven track record of success in fast-paced environments. This is the perfect opportunity for someone who thrives in a metrics-driven call center setting and can handle a high volume of calls.

This role is perfect for you if you:

• Are a Maryland Resident
• Have experience in an inbound call center environment
• Have outstanding customer service and communication skills.
• Are passionate about delivering top-notch assistance by connecting Marylanders with high-quality, affordable health coverage.
• Can handle high-level calls and demonstrate call control techniques.
• Have a basic understanding of healthcare terminology (a plus).

Work Environment: 100% remote, allowing you to work from the comfort of your home.

Work Schedule: 8:30 AM-5:00pm EST, M-F

Responsibilities:

• Handle customer service inquiries and problems via the telephone, recording consistent problem areas.
• May respond to e-mail inquiries.
• Use a computerized system for tracking, information gathering, and troubleshooting.
• Communicate routine information in a clear and accurate way with internal and external contacts.
• Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to established guidelines.

Education and Experience:

• HS diploma or equivalent
• Minimum 6 months- 2 years of relevant call center experience; Healthcare Affordable Care Act experience;

Knowledge and Skills:

• Adaptability to remote work environments and technologies.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities
• Proficiency in using computer systems and software.
• Basic troubleshooting skills.
• Multi-tasking and organizational skills.
• Active listening and empathy.
• Ability to follow guidelines and protocols.

 

Equipment Requirements:

• Desktop or laptop (Chromebooks are not allowed);
• Dual Monitors (Preferred)
• Wired headset and microphone with a USB Gen 2 or newer connection
• Internet Connectivity: Wired internet connection from computer to router or modem (Download: 20 Mbps minimum, Upload: 5 Mbps minimum)

Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.Company Description1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r
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At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

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