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ERP User Support

3 months ago

Portage, United States J. RETTENMAIER USA Full time
Job DescriptionJob Description

Location: Schoolcraft, MI (100% on-site position)

Job Objective: Provide reports, ERP and other software (training, testing, and system support) and process improvement support.

Job Responsibilities

  • Initial point of contact for training and troubleshooting end user issues with SAP Business One, Warehouse Management and other corporate software.
  • Record, document and track user issues through resolution using help desk software.
  • Ensure timely escalation of issues when issues cannot be resolved using available resources.
  • Report status, resolution and provide feedback to end users on unresolved issues.
  • Assist with documentation and implementation of business process improvements.
  • Create and implement automated distribution of approved reports.
  • Coordinate testing of software updates. Document issues in a timely manner to support “go-live” schedules.

Duties

  • Proactively stay abreast on all relevant software developments.
  • Train new personnel on company’s software products.
  • Train staff on new or modified software products and features.
  • Record, document and track user issues through resolution using help desk software.
  • Research unfamiliar software features and solutions to user problems.
  • Report status, resolution and provide feedback to end users on unresolved issues.
  • Assist end user with documentation/specification of business process software improvements and report requests.
  • Create and assist in implementation of approved reports and process improvements.
  • Re-engineer ERP software setup and /or process flow to improve efficient usage.
  • Coordinate testing of software updates. Document and report errors in support of “go-live” schedules.
  • Ensure compliance with Corporate IT Directive

Minimum Job Requirements, Skills and Qualifications

  • Associates Degree from an accredited university (Bachelor preferred).
  • Good understanding of business processes.
  • Financial analysis and report creation experience.
  • Strong software problem troubleshooting and resolution skills.
  • Ability to work independently with a variety of people.
  • Relevant ERP experience, preferably SAP B1, in a manufacturing company.
  • Experience with user training and support.
  • MS SharePoint, SQL Query, SSRS, Tableau or similar software.
  • Ability to multi-task and perform in a fast paced environment.
  • Ability to communicate effectively in stressful situations.
  • Must have excellent organizations skills, detail oriented, strong time management skills and flexibility to adjust schedule as needed.

Interactions and Tools/Equipment Utilized in the Job

  • Consults with Data Center personnel and staff in other departments as needed.
  • Closely cooperates with company’s IT Specialist.
  • Utilizes standard office equipment and personal computer.
  • Operates company car/rental cars.

Physical Requirements

  • Ability to work in various locations, including office environments and manufacturing process facilities that may not have physically disabled person adaptations.
  • This position requires sitting, typing and viewing computer screen for long periods.

Other

  • 40 hours per week on-site
  • Overtime as needed (pre-approval required)
  • 20% travel
  • hourly; commensurate with experience (wage range has been established by HR)
  • Eligible for In-2-Win Performance Bonus Program
  • Eligible for all benefit programs
Company DescriptionJRS USA fibers offer solutions to help fit your product needs across a number of industries. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are numerous throughout all the industries we serve.Company DescriptionJRS USA fibers offer solutions to help fit your product needs across a number of industries. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are numerous throughout all the industries we serve.