Facility Communication Specialist

1 month ago

Augusta, United States Express Employment Professionals- Augusta, GA Full time
Job DescriptionJob Description

Express is looking for a Facilities Communications Specialist (Dispatcher). If you have great communication, organizational, and multitasking skills, this may be the job for you.

Compensation: $16 per hour and up

Schedule (May include weekends) - 2nd and 3rd Shift

  • Monday – Friday – 3:00 PM – 11:00 PM
  • Monday – Friday – 11:00 PM – 7:30 AM

Description

You will receive and log call-ins by telephone or computer; create work orders in the Maximo system. Assign rooms to custodians for cleaning in Capacity Management System. Communicate via radio and telephone with all maintenance, environmental, and/or security personnel. Maintain an accurate log of all daily events and requests.

Essential Functions

  • Provide exceptional customer service to manage customer queries and complaints.
  • Ensure customer satisfaction by maintaining and providing a positive, empathetic, and professional attitude always.
  • Maintain a high volume of inbound calls.
  • Receive work orders by telephone and/or computer.
  • Ensure that work orders meet criteria and determine appropriate responses.
  • Assign work orders to correct zone mechanic.
  • Prioritize and dispatch work order requests.
  • Follow up with customers by using work order numbers to ensure job completion.
  • Maintain ongoing two-way radio and telephone communication with all facilities, security, and safety personnel.
  • Monitors the fire alarm for all buildings at the client site.
  • Monitors infant alarm for client site.
  • Monitors pneumatic tubing system for client site.
  • Undergoes fire watch training to complete fire watch patrols for client construction sites and notifies the safety department of any deficiencies.
  • Monitors Bed Management system.
  • Fields calls for different departments on an as-needed basis.
  • Complete monthly elevator phone inspections.
  • Report elevator issues and/or entrapments to client contractor and facilities.
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned site.

 Qualifications

  • High School diploma or Equivalent
  • 2+ years of Customer Service experience
  • Excellent customer service skills
  • Healthcare Experience Preferred
  • Security Experience Preferred
  • Knowledge of basic computer skills
  • Must be able to lift 20 to 25 pounds.
  • Must be able to walk up and down stairs.
  • Ability to work well with others under deadline situations and respond to changes in priorities.
  • Good written and verbal communication skills
  • Good active listening skills
  • Professional phone voice
  • Strong organizational skills
  • Strong attention to detail
  • Must be able to work independently once training is complete
  • Must be well-groomed and professional in appearance

Please Note: If you do not qualify, but know someone who might, please make them aware of this great opportunity.

Employment Specialist – Andrew Pelzer

TO APPLY:  Send an updated resume to Andrew Pelzer via email to Andrew.Pelzer@ExpressPros.com and in the subject line put “Dispatcher”.

Company DescriptionIn 2023, Express placed more than 552,000 qualified people at more than 82,000 client companies. The vision of Express Employment Professionals is to help as many people as possible find goods jobs by helping as many clients as possible find good people. We accomplish this vision through a network of 860 franchise locations throughout the United States, Canada, and South Africa. Each office is locally owned and operated and backed by the more than 40 years of expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to really care.Company DescriptionIn 2023, Express placed more than 552,000 qualified people at more than 82,000 client companies. The vision of Express Employment Professionals is to help as many people as possible find goods jobs by helping as many clients as possible find good people. We accomplish this vision through a network of 860 franchise locations throughout the United States, Canada, and South Africa. Each office is locally owned and operated and backed by the more than 40 years of expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to really care.

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