IT Helpdesk Technician
2 weeks ago
Job Title: Helpdesk Support Technician
AmTab designs, manufacturers and furnishes high-impact learning environments. We specialize in school cafeterias, computer and technology rooms, music and performance spaces, classrooms, science labs, and multi-purpose areas. All AmTab products and services create inspiring learning environments and transformational learner experiences. We are well known specifically for K-12 Dining Commons and K-12 Food Courts.
Job Description: The Helpdesk Support Technician will provide hands-on support for local and remote clients. Candidate must have excellent verbal and written communication skills along with exemplary customer service skills. Must have a solid understanding of Microsoft Operating Systems, applications and technologies. The technician will support end users with software and hardware issues and must be able to effectively analyze, troubleshoot, research, resolve, track, and we necessary, escalate issues. Must be detail oriented and effectively and accurately document various technical issues utilizing a Help Desk System.
Key Responsibilities:
• Provide end-user desktop support and troubleshooting in Windows/Office environment.
• Setup and install peripherals including but not limited to routers, phones, PC’s, printers and laptops in person.
• Maintain, implement, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
• Ability to work independently and in a team environment to provide IT solutions for customer’s critical business systems.
• Work with team members to resolve more complex problems and escalate difficult issues to Team Lead for additional technical assistance.
• Log all help desk interactions within our tracking system.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
• Document processes and procedures.
• Inventory supplies such as toner cartridges, computer parts and supplies.
Qualifications / Preferred Skills:
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 2 year minimum of help desk experience is preferred.
• A certification in one or more of the following is preferred:
- CompTIA A+
- MCDST – Microsoft Certified Desktop Support Technician
- MCP – Microsoft Certified Professional
- MCSE – Microsoft Certified Solutions Expert
- MCSA – Microsoft Systems Administrator
• Administration Helpdesk for AutoCAD, Revit and Adobe Creative Cloud.
• Excellent customer service skills along with excellent written and verbal skills.
• Strong troubleshooting and critical thinking skills.
• Previous working experience in IT support.
• Microsoft Office 365 Administration.
• Knowledge in Office 365 Teams, SharePoint and Active Directory.
Company DescriptionAmTab designs, manufacturers and furnishes high-impact learning environments. We specialize in school cafeterias, computer and technology rooms, music and performance spaces, classrooms, science labs, and multi-purpose areas. All AmTab products and services create inspiring learning environments and transformational learner experiences. We are well known specifically for K-12 Dining Commons and K-12 Food Courts.Company DescriptionAmTab designs, manufacturers and furnishes high-impact learning environments. We specialize in school cafeterias, computer and technology rooms, music and performance spaces, classrooms, science labs, and multi-purpose areas. All AmTab products and services create inspiring learning environments and transformational learner experiences. We are well known specifically for K-12 Dining Commons and K-12 Food Courts.