Front Desk Team Member

7 days ago

Nashville, United States GoDog - Founder Campuses Full time
Job DescriptionJob DescriptionWe are seeking a compassionate and dedicated individuals to join our Attendant team at GoDog. In this role, you will be responsible for overseeing and managing front desk operations, ensuring seamless communication between departments, and upholding GoDog policies and procedures. This position will have rotating responsibilities in our daycare front desk, play yards, and boarding facilities.

Responsibilities
  • Act as the face of GoDog, greeting customers warmly, addressing inquiries, and resolving concerns with empathy and efficiency.
  • Manage daily, weekly, and monthly duties, including client registration, reservation management, lobby maintenance, and front office organization.
  • Strive to exceed customer expectations by anticipating needs and tailoring interactions to create positive experiences.
  • Ensure accurate usage of Front Desk software for efficient communication with pet parents and internal data management.
  • Ensure compliance with safety regulations and maintain dog and human first aid certifications.
  • Monitor playgroups to ensure safe and positive interactions among dogs, intervening when necessary to prevent any aggressive or unsafe behavior.
  • Water, feed, and clean up after dogs, following specific dietary instructions and maintaining a clean and hygienic environment.
  • Assist in client registration, checking pets in and out, and relay critical information to kennel and daycare staff regarding feeding, medication, and scheduled services.
  • Maintain cleanliness and hygiene throughout the facility, including lobby, common spaces, and storage areas.
  • Ensure accurate usage of Front Desk software for seamless communication between departments and accurate data management.
  • Follow all health and safety protocols, including disinfecting play yards, and holding areas, and maintaining a safe environment.
  • Collaborate with the team to maintain a positive and professional work environment, promoting teamwork and effective communication.
Qualifications:
  • 2+ years of proven customer service, leadership, and/or pet-management experience.
  • Excellent communication and interpersonal skills, with the ability to interact professionally and compassionately with pet owners and team members.
  • Physical stamina and ability to stand, walk, and lift heavy objects (up to 50 lbs) throughout the workday.
  • Flexibility to work varying shifts, including weekends and holidays, as our facility operates during extended hours.
  • Ability to handle dogs of various sizes, temperaments, and energy levels with patience and confidence.
  • Proven work ethic, exceptional organizational skills, and effective time management abilities
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.
  • Proactive in identifying opportunities for improvement and recommending solutions.
About us:
GoDog sets a new standard for quality pet care, offering boarding, daycare, and social dog parks & bars. Our mission at GoDog is simple: to provide Premier Pet Hospitality. Our state-of-the-art facilities and knowledgeable staff are equipped with the latest and best features available, ensuring that each pet's time with us is safe, comfortable, clean, and fun As a premier destination for pets, our brand new state-of-the-art facility offers the best dog boarding, daycare, bathing, and training services in the city. We are seeking team members who are passionate about pets and dedicated to growth. Join our team and be part of providing exceptional care for pets and pet people alike

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