Inside Sales Representative

Job DescriptionJob DescriptionCompany: Fox Valley Fittings & Controls

About Us
Fox Valley Fittings & Controls is a full-service stocking distributor of instrumentation and specialized mechanical piping products.

Our customer base includes OEM, pulp and paper, chemical, power and food processing.

Fox Valley Fittings & Controls has built a strong reputation for excellence in the industry. With our commitment to quality products and exceptional customer service, we have become a trusted name in the market.

Summary

The Technical Inside Sales Representative/Sales Trainee will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and assist with shipping and receiving of engineered products.

Responsibilities

• Maintain and cultivate positive customer relationships.
• Provide price and availability on any standard or specialty items directly to customers.
• Take and solicit orders from customers over the phone and via e-mail.
• Process orders, via order entry system, from our stock or directly source from suppliers.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve order problems directly with customer and suppliers
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Accurately receive equipment, inventory materials per company standards, and prepare items for shipment.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm.

Travel

• No significant travel is expected for this position except for sales training purposes.

Preferred Education and Experience

• Bachelor's degree or graduate of technical college preferred.
• Strong mechanical aptitude.
• Experience in customer service.

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No Agencies, Please

Company DescriptionFlow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, industrial automation and life sciences with locations throughout North America. As a critical intermediary between suppliers and customers, FCG’s highly trained sales & services teams serve an essential function in solving challenging problems for customers in a diverse end markets and applications.

Flow Control Group companies are strategically positioned throughout North America’s largest industrial hubs. Our family of companies act as a critical intermediary between suppliers and customers offering products and technical services that are essential in the movement of mission critical components to a diverse array of end markets and applications.

Customers rely on Flow Control Group for their engineering expertise, technical support, and service capabilities for high value products including air equipment, pumps, valves, process control, and industrial automation, amongst other product categories.Company DescriptionFlow Control Group (FCG) is a leading solutions provider focused on technically oriented products and services for the flow control, industrial automation and life sciences with locations throughout North America. As a critical intermediary between suppliers and customers, FCG’s highly trained sales & services teams serve an essential function in solving challenging problems for customers in a diverse end markets and applications.\r
\r
Flow Control Group companies are strategically positioned throughout North America’s largest industrial hubs. Our family of companies act as a critical intermediary between suppliers and customers offering products and technical services that are essential in the movement of mission critical components to a diverse array of end markets and applications.\r
\r
Customers rely on Flow Control Group for their engineering expertise, technical support, and service capabilities for high value products including air equipment, pumps, valves, process control, and industrial automation, amongst other product categories.

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