Assistant Managers For Growing Family Entertainment Centers

2 weeks ago

North Reading, United States COWABUNGA'S NORTH READING Full time
Job DescriptionJob Description

(Updated Hiring for 3 more ASMs in our North Reading, MA location)

Cowabunga's; The leader in under 10 birthday parties and experiences is hiring assistant managers for our growing brand to train here in North Reading, MA We're an indoor play gym with inflatables, play equipment, and a kitchen serving a fun menu of kid-friendly food

Summary of Position

Were excited to be growing our management team here at Cowabunga's An Assistant Manager position is a FULL TIME Management position perfect for those looking to take the next step in their career development At Cowabungas, were looking for attitude and experience as we work closely with parents and children to create special memories for their families. Our Assistant Manager must be an enthusiastic learner as we show and demonstrate the skills needed to be an effective leader. Assistant Manager's job is to get to know staff, mentor first-time job holders, and lead them all to success by following our roadmap that ensures top standards in customer service, cleanliness and safety

An Assistant Manager is a great multi-year growth position with several benchmarks for increased job flexibility, bonuses and pay. Prior experience leading a team and achieving benchmarks is expected, but we always hire with an *attitude first* concept - if you feel up for the job with limited experience, we'd still love to talk with you.

Schedule Expectations: 40hrs with consistent weekend availability.

Main responsibilities: Lead young team to success, coach up, hit benchmarks for customer satisfaction, store safety, and experience execution.

Responsibilities Include (but are not limited to:)

  • Maintain positive attitude
  • Follow mentors leadership duties
  • Demonstrate developed skills enthusiastically with an eagerness to learn
  • Strong attention to detail
  • Ability to switch tasks quickly and effectively
  • Greet customers with a smile
  • Strong Communication via phone and email
  • Ability to take direction with little follow up
  • Ability to work independently
  • Working under strict time deadlines
  • Take a leadership role in all aspects of operations
  • Answer questions quickly and accurately to our standards
  • Ability to handle cash, count change, and reconcile drawers
  • Take a positive, respectful approach to delegation
  • Lead by example
  • Redirect and Refocus employees routinely
  • Communicate consistently with store manager and ownership
  • Act as manager in the absence of store manager


Roles Include:

  • Administration (phone calls, emails, other forms of customer correspondence)
  • Electronic Tools (POS, Checklists, Project managing, etc.)
  • Coaching/Mentoring staff (training/orientation, coaching, leading by example)
  • Cleaning/Opening/Closing Store
  • Party Directing (check-ins, training, follow up, problem solving, etc.)
  • Kitchen (full kitchen duties)
  • Marketing Efforts (Social Media messaging, event execution, etc.)
  • Retail (inventory, stocking, restocking, merchandising)
  • Other various special projects


Cleaning Requirements

At Cowabungas, we expect Assistant Managers to lead by example. The same cleaning expectations we lay out for a party pro are also expected of an Assistant Manager when the need arises. An Assistant Manager will be expected to

  • Maintain bathrooms
  • Replace trash barrels
  • Maintain family bathroom/changing areas
  • Restock cleaning supplies
  • Mop and sweep large sections
  • Life, move, reposition furniture to ensure cleanliness
  • Scrub-clean various surfaces
  • Have work be inspected routinely for optimal results


Physical Requirements:

  • Ability to be on feet continuously during shift
  • Ability to lift 40lbs consistently
  • Ability to jump, crawl, slide through equipment for safety checks
  • Ability to work on hands and knees
  • Ability to speak clearly and confidently
  • Ability to climb ladders


Qualifications

  • Have leadership qualities
  • At least 18 years of age
  • Ability to pass a background check with no concerns
  • Reference check(s)


Available shifts and compensation: We have available shifts all days of the week. Compensation is $22.00 - $24.00/hour.

About COWABUNGA'S NORTH READING: COWABUNGA'S NORTH READING is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.


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