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Customer Service Representative
1 month ago
Customer Service Representative - $15 - $20 per hour Plus Bonus - Guaranteed 40 Hours per Week Pay
Fast Growing and Locally Owned - Residential and Commercial Plumbing Company
Mr. Rooter Plumbing is looking to hire a Customer Service Representative that will be responsible for handling day to day activities with Customers and Scheduling.
Job Requirements
The following are the minimum requirements to be considered for this position:
-Must be able to lift at least 35 lbs., bend, stoop, and crawl into confined spaces.
-Must have a valid driver’s license and be insurable
-Must have a minimum of 2 Years Experience
-Expertise in Customer Service and Scheduling
-Can learn quickly
-Can use Microsoft Office Tools (Word, Excel, etc.)
-Excellent customer service skills
-Attention to detail and accuracy.
-High school diploma or equivalent required, trade school certificate preferred.
-Excellent communication and interpersonal skills
-Always maintains well-groomed professional appearance.
-Attends Company meetings and training, as needed.
-Participates in weekly, monthly, and special company meetings, as appropriate.
-Facilitates a cooperative and productive working relationship between all fellow Associates and other personnel.
-Performs duties to meet prescribed Company standards, target and benchmarks.
-Uses good judgment and self-control in areas wherein the company entrusts him to maintain company and customer confidentiality.
-Responsible for maintaining all policy and procedures in accordance with Company policy.
-Sets an example in being punctual and dependable. Reports to work promptly. Responds immediately to dispatched calls during his “on call” scheduling.
-Perform other duties as assigned. This may include performing duties that are outside of the scope of normal job duties.
-Establish a sound positive work relationship with all managers and supervisors. Must be able to listen and place into practical application all suggested feedback received.
-Build customer relationships that provide for a high company Net Promoter Score and 5 star online customer reviews.
How We Take Care of Our Team Members
· Paid Training – We make sure that you have the knowledge and skills to grow in your career.
· Branded Company-Provided Vehicle
· iPad and Software - We use state-of-the-art technology and software to make onsite customer interactions faster and easier.
· Paid Time Off
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APPLY TODAY
