Entry Level Technical Support for Cloud Based Solutions
3 weeks ago
We are seeking an Entry Level Technical Support Specialist to join our team You will provide technical support and training for our clients: colleges and universities located in the US and Canada. Redrock Software Corp is a family-centered company focused on individual and team success while meeting the needs of our customers.
Responsibilities:
- Provide technical assistance with computer hardware and software
- Provide online demos of the software service to prospective clients
- Provide training sessions for all levels of users
- Resolve issues for clients via phone or electronically
- Track customer issues and resolutions
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Strong work ethic
- Great communication and writing skills
- Positive and professional demeanor
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
Full-time. Paid holidays, and sick time after six-months and PTO after one year. Benefits are negotiable.
Great opportunity and earnings potential for a hard-working, technical person with a family-centered, family-owned company founded in 1992.
**No in-person or telephone applications will be accepted.**
**Local applicants only. This is not a telecommuting/work-from-home position.**
Company DescriptionFounded in 1992, Redrock Software Corp has developed the revolutionary TracCloud center management system for colleges and universities. In place in over 800 campuses throughout North America, our software has become the industry standard. We offer a family-centered atmosphere and philosophy.Company DescriptionFounded in 1992, Redrock Software Corp has developed the revolutionary TracCloud center management system for colleges and universities. In place in over 800 campuses throughout North America, our software has become the industry standard. We offer a family-centered atmosphere and philosophy.-
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