At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn’t have made it 192 years without them To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Retirement, Life Insurance, and many other benefits.

PURPOSE

The Teller I performs a variety of customer service and related duties to provide service to Bank customers in conformance with established Bank policies, strategies, and procedures. Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, and communicates with customers in person and over the phone while answering questions related to their existing accounts and/or offering other products and services when deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers of the Bank cordially and professionally and provide efficient, effective, and courteous customer service in person and via the telephone in addition to processing customer transactions and balancing and reconciling daily cash settlements while remaining in compliance with established Bank policies and procedures, federal and state laws.
• Process customer deposits, withdrawals, and payment transactions; complies with all Bank Secrecy requirements.
• Accept and process loan payments.
• Understand, explain, and cross-sell, as part of the Bank’s referral program, the Bank’s products, and services of benefit to the customer such as checking and savings accounts, certificate of deposit accounts, loan products, credit cards, debit cards, and digital services.
• Balance all transactions and cash upon completion of assigned shift and resolve any discrepancies.
• Perform related customer service, clerical, and teller duties as assigned or requested.
• Participate in the consolidation of daily teller work and the balancing of the ATM.
• Maintain updated knowledge of Bank products and services.
• Participate in community activities representing Dedham Savings.
• Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.
• Adhere to audit and regulation policies and procedures and complete annual training on all required regulations, including Regulation CC, AML/BSA, and GLB/Privacy.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High school diploma or equivalent GED.
• 0-3 Years of experience
• The ability to provide high-quality customer service is extremely important.
• Ability to work a flexible schedule, including Saturdays. Must have basic business acumen and professionalism.
• Must have reliable transportation.
• Must be flexible and able to adapt to new job locations and re-assignments as directed.
• 1+ years related experience preferred.
• Ability to adhere to policies, procedures, and instructions of management.
• The ability to provide high-quality customer service is extremely important.
• General Math skills.
• Actively seeks information to understand customer needs.
• Detail orientated with the ability to function in a fast-paced and changing environment.
• Displays a can-do attitude and willingness to learn.
• Cash handling experience preferred but not required.
• Strong computer skills; working knowledge of Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Patience and willingness to help others in solving problems while maintaining a positive attitude.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

EOE/F/M/Vet/Disabled