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Member Services Specialist

4 months ago

Fort Worth, United States Fort Worth Employees' Retirement Fund Full time
Job DescriptionJob Description

The Member Services Specialist coordinates and administers the activities of the Fort Worth Employees’ Retirement Fund (FWERF)’s benefit programs to 12,000+ members in the areas of retiree and survivor benefit payments, retirement processing, the disability program, and death benefits. Essential duties include:

  1. Conduct one-on-one pre-retirement counseling to active members.
  2. Perform accurate, complex benefit calculations.
  3. Counsel family of deceased participants concerning death benefits, secure necessary verifications/authorizations, and process post-death retirement benefits.
  4. Process periodic monthly and non-periodic bi-weekly retiree benefit payrolls.
  5. Prepare monthly meeting agenda item detailing retirement applications for Board approval.
  6. Update the pension administration system for all new and/or revised participant information.
  7. Ensure that participant personally identifiable information is kept confidential and securely filed.
  8. Coordinate and conduct in-house and job-site retirement benefit seminars, securing guest speakers as necessary.

Job qualifications include knowledge of:

  • Defined benefit pension plans
  • Simple versus compounding interest
  • Business letter writing and advanced report preparation
  • Confidentiality requirements related to PII
  • Pertinent Federal, State and local laws, codes and regulations
  • Banking and payroll processes

Education and Experience requirements include any combination of experience and training that would likely provide the required knowledge and ability to qualify:

  • Education: College-level course work in human resources, business administration or a related field. Equivalent combinations of education and experience may be considered. Undergraduate degree is preferred.
  • Experience: 2-5 years of increasingly responsible human resources or employee benefits administration experi­ence.
Company DescriptionFWERF is a defined benefit public pension plan created for the exclusive purpose of providing retirement benefits to full-time City of Fort Worth employees, including general employees, police officers and firefighters.Company DescriptionFWERF is a defined benefit public pension plan created for the exclusive purpose of providing retirement benefits to full-time City of Fort Worth employees, including general employees, police officers and firefighters.