Job DescriptionJob Description

GENERAL DESCRIPTION OF POSITION

To assist the store manager and assistant manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. Responsible for opening/closing store, daily bank deposits, keeping register stocked with adequate change, addressing customer/donor needs/complaints in Assistant Manager's or Manager's absence. Occasionally supervises store employees and temporary employees. May also supervise community service workers and volunteers on a limited or as needed basis. Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Occasionally supervises staff, giving them oral and written communications regarding work performance as necessary. May have more supervisory responsibility if the manager or assistant manager is absent or on vacation. Motivates employees to reach production guidelines. May assist with conducting workplace orientations for new hires as needed. Ensures that all personnel files are maintained in a secure manner. 2. Ensures proper customer service to all donors and customers. Assists in developing additional donors for the store. 3. Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management. 4. Adequately stocks and maintains interior and exterior of the store in an attractive manner. Ensures the proper rotation of all store merchandise. 5. Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit for merchandise. Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager or assistant manager. Make bank deposits, as needed. Bank deposits must be made alone in your personal or company vehicle. 6. Participates in the store's loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention Director. Ensures that items are not given away without authorization. 7. Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the store, in the absence of the store manager and assistant manager. 8. Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices or delegating those tasks to store employees. 9. Keeps employees' daily attendance records and forwards employees' requests for absences and vacations to the VP of Donated Goods, in the absence of the manager or assistant manager. 10. Regular attendance is required as outlined in Goodwill's attendance policy. 11. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees. 12. Acts as a positive role model for employees, trainees and customers in all respects of professional development. 13. Ensures the store is open and operational during designated hours of operation. 14. Perform any other related duties as required or assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement. CRITICAL THINKING SKILLS Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS Good driving record with no previous suspensions in last 5 years.

SOFTWARE SKILLS REQUIRED Basic: 10-Key, Accounting

INITIATIVE AND INGENUITY SUPERVISION RECEIVED Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree. MENTAL DEMAND Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes. RESPONSIBILITY FOR WORK OF OTHERS Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Regularly responsible for property where carelessness or error would result in only minor damage or minor monetary loss. Almost continuous care and attention is required when handling this property in order to prevent loss. ACCURACY Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.

ACCOUNTABILITY FREEDOM TO ACT Generally controlled. General processes covered by established policies and standards with supervisory oversight. ANNUAL MONETARY IMPACT The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, and savings from new techniques or reduction in manpower. None. Job does not create any dollar monetary impact for the organization. IMPACT ON END RESULTS Modest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

PUBLIC CONTACT Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation. EMPLOYEE CONTACT Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as pertains to an immediate and specific assignment. No responsibility for obtaining cooperation or approval of action or decision. USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of non-complex machines and equipment (adding machines, calculators, copy/fax machines, etc.) WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.

ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which requires somewhat diversified physical demands of the employee. While performing the functions of this job, the employee is continuously required to stand; regularly required to walk; and frequently required to use hands to finger, handle, or feel, reach with hands and arms, talk or hear, taste or smell; occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; and color vision.

ADDITIONAL INFORMATION May involve occasional travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods. Additional Qualifications: Entrepreneurial spirit Excellent customer service skills Teaching and Training abilities Effective communication skills Decision making ability Must have a valid driver's license and be insurable by the company's insurance carrier. Some computer knowledge a plus Must be able to interact cordially and productively with a variety of people. Must be able to market Goodwill and explain the mission to the general public. Must be able to read, write and communicate clearly in English. Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance. Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week. Ability to function in a hectic work environment with occasional periods of high stress. Must be able to take initiative and make decisions with little supervision. Must observe and enforce safety policies in all phases of the operation. Must have knowledge of fashionable women's, children's and men's clothing as well as furniture and household items. Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally. Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop. Must have reliable transportation.

Company DescriptionCompany Values - ICARE
Integrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.
Collaboration – We achieve and deliver our mission together.
Attitude – We serve with humility and passion and act for the good of the organization.
Respect – We treat all people with dignity and respect.
Explore – We explore continuous improvement, bold creativity, and change.Company DescriptionCompany Values - ICARE\r
Integrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.\r
Collaboration – We achieve and deliver our mission together.\r
Attitude – We serve with humility and passion and act for the good of the organization.\r
Respect – We treat all people with dignity and respect.\r
Explore – We explore continuous improvement, bold creativity, and change.

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