Service Assistant Manager

3 weeks ago

Tampa, United States Bank of Tampa Full time
Job DescriptionJob Description

Position overview

It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistant Manager leads through example and delivers unsurpassed client service in all operational areas of the office. They ensure adherence to all policies and procedures and are accountable for all service and operational responsibilities within the banking office.

Primary Duties and Responsibilities

  • Consistently delivers outstanding client service; providing premiere client satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
  • Manage the smooth and effective functioning of a banking office and is capable of training to achieve a high performance team by defining performance standards, goals, and appropriate training.
  • Responsible for conducting and facilitating monthly, quarterly, semiannual, and annual office audits to mitigate and control risk.
  • Partakes in the monthly collaborative meetings with colleagues and Banking Support Managers.
  • Responsible for scheduling and time card management.
  • Responsible for the supervision of the cash operation and customer service areas of the Bank and direct daily operations.
  • Functions as the highest level of operational leadership in the banking office.
  • Cross-trained to assist the Client Banking Specialist role.
  • Serves as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters.
  • Adapts interpersonal style to highly diverse individuals and groups in a range of situations and anticipates change and adapts own plans and priorities accordingly.
  • Delegates authority to match responsibility, and holds staff accountable for agreed upon commitments coaches and supports staff in taking independent action.
  • Communicates equally effectively with all organizational levels understands others' complex or underlying needs, motivations, emotions or concerns and communicates effectively despite the sensitivity of the situation.
  • Uses a wide range of features or options for a given software package uses a few different software packages to produce the desired result.
  • Takes part in the budget process, expense control, and demonstrates advanced knowledge of compliance, regulatory, and banking policies and procedures.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.


Minimum Qualifications

  • Previous Teller experience preferably in a Head Teller or supervisory role.
  • 3-5 years or more demonstrated experience in bank operations, leading, developing, coaching, and motivating personnel to create a positive team environment.
  • Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk.
  • Proven background in sales and business development with existing and new clients, specializing in personal banking business.
  • Proficient in Microsoft Office suite.
  • Must be able to apply for and receive notary license in order to assist with loan closings/client requests.


Preferred Qualifications

  • 2-year degree preferably with a business or finance focus, or equivalent combination of education and experience.


Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

  • Eligibility for health, dental, vision, life and disability insurance coverages
  • Retirement Plan - 401k with matching
  • ESOP- Employee Stock Ownership Plan
  • Time away from work – vacation time, sick time and holidays
  • Paid parental leave
  • Tuition Assistance
  • Professional development opportunities

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER

A DRUG FREE WORKPLACE

E-VERIFY EMPLOYER

  • Service Manager

    3 weeks ago

    Tampa, United States Environmental Pest Service, LLC Full time

    ** Service Manager** **Job Category****:** Operations **Requisition Number****:** SERVI01151 Showing 1 location **Job Details** **Description** As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, community, and you. American owned and operated for more than 50 years, Environmental...

  • Service Manager

    3 weeks ago

    Tampa, United States Environmental Pest Service, LLC Full time

    ** Service Manager** **Job Category****:** Operations **Requisition Number****:** SERVI01151 Showing 1 location **Job Details** **Description** As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, community, and you. American owned and operated for more than 50 years, Environmental...

  • Service Assistant Manager

    3 weeks ago

    Tampa, United States Bank Of Tampa Full time

    It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistan Service Assistant, Assistant Manager, Manager, Client Service, Operations, Banking Specialist

  • Service Assistant Manager

    3 weeks ago

    Tampa, United States Bank Of Tampa Full time

    It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistan Service Assistant, Assistant Manager, Manager, Client Service, Operations, Banking Specialist

  • Assistant Service Manager

    1 month ago

    Tampa, United States Ultimate Staffing Services Full time

    ESSENTIAL DUTIES & RESPONSIBILITIES Responsible to the Maintenance Manager. Role entails providing oversight in the execution of service tasks within their area of responsibility. The Assistant Manager is responsible for establishing and maintaining Service Manager, Manager, Assistant, Service, Staffing, Maintenance Manager, Retail

  • Assistant Service Manager

    3 weeks ago

    Tampa, United States Pep Boys Full time

    **** **Assistant Service Manager** **Assistant Service Manager** **Requisition ID:** 110510 **Category:** Stores **Overview** Pep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a...

  • Assistant Service Manager

    2 weeks ago

    Tampa, United States Pep Boys Full time

    **** **Assistant Service Manager** **Assistant Service Manager** **Requisition ID:** 110510 **Category:** Stores **Overview** Pep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a...

  • Realty Services Manager

    2 months ago

    Tampa, United States Public Buildings Service Full time

    Summary As a Realty Services Manager , you will plan, organize, direct, and control building facilities, security and tenant services programs, buildings services, maintenance and utilities services in Federal buildings and leased space. Location of position: This position is located in the Public Buildings Service, Gulf Coast Service Center...

  • General Manager

    5 days ago

    Tampa, United States Hotel - Select Service Full time

    **Job Summary** Our company is looking for an experienced select/limited service General Manager to oversee and manage daily operations in a premium branded hotel, provide leadership, drive overall service excellence and achieve profitability goals. **Responsibilities and Duties** The General Manager would be capable of managing daily operations and...

  • Card Services Assistant Manager

    2 months ago

    Tampa, United States Usf Fed Cred Union Full time

    **When joining USF Federal Credit Union, you can expect to work for a company that**: - Strives to be the most influential partner in our Members’ financial journey. - Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”. - Has a...

  • Card Services Assistant Manager

    3 weeks ago

    Tampa, United States Usf Fed Cred Union Full time

    Job DescriptionJob DescriptionWhen joining USF Federal Credit Union, you can expect to work for a company that: Strives to be the most influential partner in our Members’ financial journey.Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the...

  • Card Services Assistant Manager

    2 weeks ago

    Tampa, United States Usf Fed Cred Union Full time

    Job DescriptionJob DescriptionWhen joining USF Federal Credit Union, you can expect to work for a company that: Strives to be the most influential partner in our Members’ financial journey.Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the...

  • Service Writer

    2 months ago

    Tampa, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionThe Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.ESSENTIAL JOB FUNCTIONS:Support the...

  • Service Writer

    2 months ago

    Tampa, United States Polar Service Centers Full time

    The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing. ESSENTIAL JOB FUNCTIONS: Support the service team by...

  • Service Writer

    2 weeks ago

    Tampa, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionThe Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing.ESSENTIAL JOB FUNCTIONS:Support the...

  • Service Writer

    2 weeks ago

    Tampa, United States Polar Service Centers Full time

    The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing. ESSENTIAL JOB FUNCTIONS: Support the service team by...

  • Service Department Coordinator

    4 days ago

    Tampa, United States Service Works Commercial Roofing, Inc. Full time

    Job Summary: We are seeking a skilled and organized Service Department Coordinator to join our team. The Service Department Coordinator will be responsible for assisting in the day-to-day operations of our service department, including scheduling service calls, helping coordinating technicians, and ensuring timely completion of projects. The ideal candidate...

  • Service Manager

    3 weeks ago

    Tampa, United States Miller Electric Company Full time

    **Position Overview**: The Service Manager reports to the Tampa Regional Director. Responsibilities are focused on maintaining the day to day tasks and responsibilities of the service department. The service manager must be able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate...

  • Resettlement Program Case Manager

    1 week ago

    Tampa, United States Church World Service Full time

    About CWS: Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.based offices supporting refugees, asylees or unaccompanied children... implementing...

  • Assistant Store Operator/Food Service Manager

    1 month ago

    Tampa, United States 7-Eleven, Inc. Full time

    $300 bonus after 90 days * As a 7-Eleven Assistant Store Manager for a Franchisee you will have the opportunity to create and maintain an exceptional store experience for your franchisee's guests. From coaching and training your franchisee's employees, to making sound operational business decisions, the 7-Eleven Assistant Store Manager will oversee all...