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Patient Call Center Representative
1 week ago
Patient Call Center Representative
Type: contract to hire
Schedule: Monday-Friday, 8:30am-5:00pm
Qualifications:
- Direct call/contact center or healthcare experience or a longer, more stable employment track record in customer service role(s) required
- Equal to completion of four years of high school required
- Strong computer skills are required and must type at least 35 WPM
- Very good organizational skills are required
- Ability to listen and document simultaneously is required
Responsibilities
- Assist with patient scheduling and registration.
- This role is responsible to answering incoming calls to facilitate entering orders
- Scheduling appointments
- Enter prescriptions for the physician’s review
- Documentation of phone contact with patient
- Management of the electronic faxes
- Release of information compliance
- Inform patients of test results
- Will work as a liaison between physician offices and other departments to ensure coordination of patient care and patient satisfaction.
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