Patient Call Center Representative

1 week ago


New Bedford, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Patient Call Center Representative 

Type: contract to hire 

Schedule: Monday-Friday, 8:30am-5:00pm 

Qualifications:

  • Direct call/contact center or healthcare experience or a longer, more stable employment track record in customer service role(s) required 
  • Equal to completion of four years of high school required
  • Strong computer skills are required and must type at least 35 WPM
  • Very good organizational skills are required
  • Ability to listen and document simultaneously is required

Responsibilities

  • Assist with patient scheduling and registration. 
  • This role is responsible to answering incoming calls to facilitate entering orders
  • Scheduling appointments
  • Enter prescriptions for the physician’s review
  • Documentation of phone contact with patient
  • Management of the electronic faxes
  • Release of information compliance
  • Inform patients of test results
  • Will work as a liaison between physician offices and other departments to ensure coordination of patient care and patient satisfaction. 

 



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