Computer Support Technician

3 weeks ago

Beavercreek, United States Creek Technologies Full time
Job DescriptionJob Description

SUMMARY:

CREEK TECHNOLOGIES is seeking a full time, on-site Computer Support Technician in support of the Enterprise Service Desk (ESD) with 88 CS Wright Patterson AFB Ohio. The successful candidate provides end user support to include tracking of incident/service requests. Creek Technologies Company provides a competitive benefit package which includes:

  • Medical, Dental, and Vision Insurance
  • 401k plan
  • Education Reimbursement
  • Paid Time Off/Paid Holidays

RESPONSIBILITIES:

  • Demonstrate effective oral and written communication skills, maintaining a positive customer service attitude.
  • Handle the most complex IT technical support requests for the user base.
  • Assist the Service Center Lead(s) in managing and documenting customer support issues, remediation efforts, and ensuring customer satisfaction through a structured task resolution system.
  • Independently analyze and resolve operational issues within the technical support center to ensure smooth functioning.
  • Collaborate with the Service Center Lead(s) and Federal Functional Lead to prioritize tasks for Service Center Technicians, optimizing task resolution efficiency.
  • Assist in generating reports regarding technical support activity, property accountability, and event schedules, contributing to process improvement and effective resource allocation.

QUALIFICATIONS:

  • (Required) Education: High School diploma or higher
  • (Required) Certification: CompTIA Security+ ce Must possess the ability to obtain a DoD Secret Security Clearance. CreekTech will sponsor employees to obtain the appropriate security clearances when needed.

EDUCATION:

· High School or GED Required

EXPERIENCE:

· Entry Level or Early Career

CLEARANCE:

Must possess the ability to obtain a DoD Secret Security Clearance

(CreekTech will sponsor employees to obtain the appropriate security clearances)

SALARY RANGE:

Commensurate with education and experience.

Creek Technologies Company provides a competitive benefits package which includes:

• Medical, Dental, and Vision Insurance

• 401k plan

• Education Reimbursement

• Paid Time Off/Paid Holidays

 

Company DescriptionCreek Technologies Company (CreekTech) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that specializes in delivering innovative information technology (IT) solutions, educational services, and management consulting.

Our Leadership Team is committed to delivering thoughtful management and direction that cultivates success. CreekTech's capabilities and service offerings are centered on assisting our customers in carrying out critical missions and meeting objectives within budgetary expectations. We help our customers reduce costs and achieve new levels of performance by utilizing cutting-edge technology.

Our Vision
To deliver innovative solutions, assist customers in overcoming challenges, and become a leading provider of IT services, education, and management consulting.

Our Mission
To create a corporate culture centered around creative and challenging IT Operations, Cybersecurity, Homeland Security, Emergency Management, and Solution Engineering/Delivery opportunities. The culture should foster growth and professional improvement and advance our employees while maintaining a reputable corporate presence built on quality, trust, integrity, community consciousness, and customer satisfaction.Company DescriptionCreek Technologies Company (CreekTech) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that specializes in delivering innovative information technology (IT) solutions, educational services, and management consulting.\r
\r
Started in April 2007 by four patriots, we established our corporate headquarters and operations in Beavercreek, OH., in close proximity to Wright-Patterson Air Force Base. Over the years, we have grown from an LLC with a handful of employees to a Subchapter C Corporation with more than 100 employees throughout the U.S.\r
\r
Our Leadership Team is committed to delivering thoughtful management and direction that cultivates success. CreekTech's capabilities and service offerings are centered on assisting our customers in carrying out critical missions and meeting objectives within budgetary expectations. We help our customers reduce costs and achieve new levels of performance by utilizing cutting-edge technology.\r
\r
Our Vision\r
To deliver innovative solutions, assist customers in overcoming challenges, and become a leading provider of IT services, education, and management consulting.\r
\r
Our Mission\r
To create a corporate culture centered around creative and challenging IT Operations, Cybersecurity, Homeland Security, Emergency Management, and Solution Engineering/Delivery opportunities. The culture should foster growth and professional improvement and advance our employees while maintaining a reputable corporate presence built on quality, trust, integrity, community consciousness, and customer satisfaction.

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