Closing Shift Manager
4 weeks ago
Job Title Shift Manager
Job Summary Directly supervises and coordinates activities of retail sales workers.
General Accountabilities
Provides customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
Inventories stock and reorders when inventory drops to a specified level.
Instructs staff on how to handle difficult and complicated sales.
Trains, and evaluates personnel in sales or marketing, promoting or firing workers when appropriate.
Assigns employees to specific duties.
Enforces safety, health, and security rules.
Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plans budgets and authorizes payments and merchandise returns.
Plans and prepares work schedules and keeps records of employees' work schedules and time cards.
Reviews inventory and sales records to prepare reports for management and budget departments.
Examines products purchased for resale or received for storage to assess the condition of each product or item.
Establishes and implements policies, goals, objectives, and procedures.
Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
*The company reserves the right to add or change duties at any time.
Job Qualifications
Experience: 3-5 years' experience in retail management Skills Critical thinking Service orientation Judgment and decision making Management of personnel resources Time management Complex problem solving Instructing
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