IT - Microsoft InTune - Desktop Support
3 weeks ago
IT - Microsoft InTune - Desktop Support
Denver, CO, USA
Key Responsibilities :
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
- Able to troubleshoot hardware/software issues with laptops and workstations
- Knowledge of AD, AzureAD & managing and troubleshooting Windows 10,11
- Device Lifecycle management and reporting.
- Deskside and white glove support experience
- Hands-On Knowledge of Intune with Device configuration and Compliance management.
- Autopilot provisioining using Intune.
- Device patch management using SCCM and Intune.
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record
- Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
- Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
- Ability to identify problems and proactively suggest ways to improve processes as applicable
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Create / Maintain / appropriate User Guides/SOP's and publish updates as needed
- Should be experienced with Asset Management. Physical Asset management and inventory update
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovationCompany DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.\r
Provide an exceptional client experience\r
Deliver on our commitments\r
Build trust by thinking and acting with integrity\r
Create an environment that inspires innovation
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