Call Center Manager
4 weeks ago
Job Title: Call Center Manager
Location: Rosemont IL 60018
Employment Type: Full-Time
Salary: Competitive, based on experience
About Us:
We are committed to delivering exceptional customer service. Our Call Center team is passionate about helping customers, and we are looking for a Call Center Manager who shares that same drive and commitment. If you are a leader who thrives in a fast-paced environment and has a proven track record of managing high-performing teams, we want to hear from you.
Job Description:
We are seeking a dynamic Call Center Manager to lead our customer service team. The ideal candidate will have experience in managing call center operations, developing team members, and driving continuous improvement to enhance customer satisfaction.
Key Responsibilities:
- Lead and manage daily operations of the call center, ensuring efficient service delivery and meeting performance targets.
- Develop and implement strategies to improve call center performance, including KPIs related to call handling, customer satisfaction, and response times.
- Recruit, train, and mentor call center staff, fostering a positive and productive work environment.
- Monitor call center metrics, analyze data, and prepare reports for senior management.
- Handle escalated customer issues and ensure prompt resolution.
- Collaborate with other departments to align call center operations with company objectives.
- Implement and maintain call center technology and tools to optimize efficiency.
- Ensure compliance with company policies and industry regulations.
Qualifications:
- Bachelor’s degree in Business, Management, or related field (preferred).
- Proven experience as a Call Center Manager or similar leadership role.
- Strong understanding of call center technology, tools, and metrics.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and implement actionable strategies.
- Experience in training and developing teams.
- Strong problem-solving skills and the ability to manage multiple priorities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- A supportive and inclusive work environment.
- Medical, Dental, Vision, 401k
How to Apply:
Interested candidates are invited to submit their resume and cover letter to Marywilliams2024@gmail.com with the subject line Call Center Manager Application or click the button below
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