Front Desk Receptionist
4 weeks ago
Facial Cosmetic Surgery - Patient Care Coordinator
Job Summary:
We are seeking a dedicated and compassionate Facial Cosmetic Surgery Patient Care Coordinator (PCC) to join our team. In this role, you will be a central point of contact for our patients, ensuring a seamless and positive experience throughout their journey. Your responsibilities will include tracking office leads, scheduling consultations, educating patients on procedures and treatments, coordinating pre-operative and post-operative care, and providing exceptional customer service. As a PCC, you will play a vital role in creating a warm and supportive environment for our patients.
Training & Education Provided: We offer thorough training and education to the right candidate. A genuine passion for the aesthetics industry is a must.
Qualifications:
We are looking for a candidate who possesses the following qualifications:
- Experience: Proven experience in patient care - which may include scheduling for productivity, treatment plan presentation, discussing financials, and collecting deposits.
- Customer Service: Excellent customer service and communication skills to effectively interact with patients and provide them with a caring and positive experience.
- Empathy: Ability to present a friendly and caring manner that reflects positively on the practice and puts patients at ease.
- Organization: Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks, coordinate with various departments and individuals, and implement effective tracking processes.
- Computer Proficiency: Proficient in the latest versions of Microsoft® Office, and Electronic Medical Records systems. Quick adaptability to new software is essential.
- Attention to Detail: Highly organized with exceptional attention to detail and problem-solving skills.
- Continuous Learning: Commitment to acquiring new skills, staying updated with the latest information, and developing the competencies necessary for successful performance in this role.
Responsibilities:
As a Facial Cosmetic Surgery Patient Care Coordinator, your responsibilities will include:
1. Patient Experience:
- Create a warm, safe, and trusting atmosphere while counseling patients on cosmetic procedures and pre- and post-operative care.
- Respect and empathize with patients' needs and concerns, maintaining a professional and compassionate approach.
- Ensure appropriate personal appearance to facilitate positive patient interaction.
2. Patient Coordination:
- Serve as the primary point of contact for all patient inquiries, including phone, email, and website communication.
- Schedule patient appointments, including consultations, surgical and non-surgical treatments, and pre- and post-operative visits.
- Educate patients about surgical procedures and non-surgical treatments, including financing options, scheduling, continuing care requirements, and realistic treatment expectations.
- Provide exceptional customer service, greeting customers warmly, answering questions accurately and timely, making relevant product/service recommendations, and accommodating special requests.
- Communicate relevant patient information to providers, including patient concerns and goals.
3. Treatment Planning and Financials:
- Create, present, and review detailed and accurate treatment plan quotes with patients.
- Review pricing and financing options, explaining surgical fees, professional fees, and surgical facility fees.
- Complete follow-up correspondence with patients as necessary.
- Ensure all required documents, such as consent forms, referrals, labs, and financial deposits, are in order and signed prior to the surgery date.
- Track and evaluate patient and procedure conversion rates, regularly communicating results to providers and practice management.
4. Administrative Support:
- Stay active in continuing education to maintain a current and comprehensive knowledge base aligned with the practice and healthcare industry standards.
- Develop and maintain patient collaterals, including new patient packets, treatment quotes, and information packets.
- Evaluate and communicate goal-setting criteria to providers and staff.
- Assist with office duties and perform other tasks as needed.
If you're passionate about the world of medical aesthetics and plastic and cosmetic surgery, consider joining our boutique practice in the vibrant neighborhood of DUMBO, Brooklyn. We offer a unique approach to patient care, focusing on individualized attention, a relaxed atmosphere, and outstanding outcomes. Unlike traditional medical offices, we prioritize serving patients one-on-one, ensuring personalized care and comfort at every step. This is a rare opportunity for individuals serious about joining and rising with a growing organization. We're looking for candidates with customer service experience, a willingness to learn our office protocols, the ability to work by oneself and autonomously (there will be ONE Front Receptionist), and the charisma to represent our brand as the face of our luxury boutique medical practice.
If you're ready to embark on an exciting journey in the world of aesthetics, we want to hear from you. Serious inquiries only.
Company DescriptionWe are a boutique luxury cosmetic surgery practice that takes pride in providing an extensive range of nonsurgical and surgical aesthetic procedures and treatments. We offer nonsurgical facial injectable services, skincare, and all cosmetic surgical procedures. Our serene and oasis-like setting offers patients a tranquil experience. At the heart of our practice is a commitment to personalized care, attention to detail, and making every patient feel welcome, as if they were at home. We prioritize exceptional customer service and treat everyone like family, as we believe in building strong and lasting relationships with our patients.Company DescriptionWe are a boutique luxury cosmetic surgery practice that takes pride in providing an extensive range of nonsurgical and surgical aesthetic procedures and treatments. We offer nonsurgical facial injectable services, skincare, and all cosmetic surgical procedures. Our serene and oasis-like setting offers patients a tranquil experience. At the heart of our practice is a commitment to personalized care, attention to detail, and making every patient feel welcome, as if they were at home. We prioritize exceptional customer service and treat everyone like family, as we believe in building strong and lasting relationships with our patients.-
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