Team Member

2 weeks ago

Las Vegas, United States Bruster's Real Ice Cream of Las Vegas Full time
Job DescriptionJob Description

Bruster's Real Ice Cream of Las Vegas is looking for full-time and part-time candidates for Team Lead/Supervisor team members to serve our customers a great experience along with the freshest premium ice cream.

Since 1989, Bruster’s commitment to freshness and quality hasn’t changed. We are passionate about going to great lengths to deliver quality and treat our customers like family. Our team members are a very important part of our customer experience. We value our team members and start everyone at a competitive wage.

At Bruster’s, our team members gain life experience that goes beyond serving a great product. We have a fast-paced, high-volume environment which will challenge and reward you. We offer a great opportunity for people of all ages and backgrounds.

Why Work at Bruster's?

Bruster’s is more than just a job. Team members gain life experience beyond just serving a great product in a friendly and fun environment. We deliver happiness through our windows each and every day and offer a number of perks.

  • Competitive Pay - We value our team members and show it with our higher starting wage. We also offer excellent full-time benefits including paid vacation.
  • Flexible Schedules - We understand real life includes commitments to family, friends, school, or teams, and we’ll work with you to accommodate.
  • A Fun Place to Work - This is a fast-paced, fun, and inclusive environment where we encourage everyone to be their best selves. We also host team building events and activities. Of course, you get free ice cream at every shift and an employee discount.
  • Grow with Us - Learn new skills for the future or find your career with opportunities for training, development, and promotion from within. We also offer medical, dental, and vision benefits for full-time team members.

Team Lead/Expo ($12-$15 per hour plus tips Current $6-$9 Per Hour avg for tips)

This is a key position on every shift. This position serves to backstop and support the Team Members by making sure orders are correct and fulfilled quickly to both the counter and drive-thru service windows.

All of our team members bring their best each and every time they come to work. This includes:

  • Treating Our Customers Like Family - Our team members are friendly and passionate about service and put our customers first. Great customer service includes providing a sincere greeting, interacting with the customer (take orders, ask about their experience, recommend ice cream flavors, etc.) anticipating customer needs (offering napkins, stickers, etc.), and thanking each customer for their visit.
  • Working with Pride - Ensure that all products are of the highest quality and would be something you’d be proud to serve to your own family.
  • Working with a Team - Listen and communicate with respect, anticipate the needs of the team, ask for help when you need it, and be flexible, dependable, and responsible in your role.
  • Working Clean - Be relentless and drive the team to maintain a spotless environment for a professional, safe, and fun experience throughout the store and surrounding areas

Our Team Leads will:

  • Be a genuinely positive influence as a problem solver to motivate and support the team
  • Coordinate front-of-house activities with your fellow team members through teamwork and communication
  • Stage and expedite the orders to ensure they are accurate and complete before serving
  • Ensure products are prepared, present, and adhere to Bruster’s quality standards
  • Supervise and assist the setup, breakdown, and cleaning of the restaurant and equipment used during the shift
  • Assist with training and supervision of your fellow team members
  • Assist with preparation of cash drawers, cash drops, and other transaction paperwork throughout the shift

Team Leads must be at least 18 years of age, available for a variety of weekdays and weekends, and contribute to a positive workplace.

Required Qualifications:

A prospective team member must be able to fulfill essential job functions which includes the ability to:

  • Use acceptable verbal English language communication skills (including interpersonal conversation)
  • Make correct change and have competent use of basic math skills
  • Adapt and follow instructions as required with adequate comprehension skills
  • Move freely in and around common store obstacles
  • Work within noisy and crowded work areas and move from one work area to another at a moment's notice
  • Perform some lifting and move moderate loads of up to 50 pounds
  • Operate restaurant and store equipment such as ice cream dishers (scoops), drink mixers, point-of-sale terminals (computers), waffle irons, etc; Effective operation of such equipment requires the use of all limbs and the ability to see at close distance.
  • Report to work at the prescribed time for each scheduled shift and fulfill the job requirements for the duration of the shift or until relieved by a direct supervisor
  • Follow directions from a supervisor and interact productively with co-workers
  • Understand and follow posted work rules and procedures
  • Receive constructive criticism in a professional manner
  • Perform all work related tasks as assigned by your supervisor

Any prospective team member must have a current food handler card and demonstrate knowledge of SNHD restaurant health codes.

Preferred Qualifications:

  • Prior work experience in customer service, hospitality, or restaurant as a team lead, expo, or assistant manager
  • Prior knowledge of online ordering platforms and fulfillment processes
  • Experience with NCR Silver or Aloha POS Platforms
  • Full-time availability

COVID-19 Policy:

For the safety of our team and our customers, appropriate measures are required. While we do not feature indoor dining, our Team Members are still in contact with our customers. Masks and gloves are provided and required as part of the uniform. Proof of vaccination will be required of all of our employees.

Equal Opportunity Employer

Bruster's Real Ice Cream is committed to the principles of equal opportunity for all job applicants and team members. The company will make reasonable accommodations for known physical or mental disability or medical condition of an applicant or team member consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled applicant or team member to determine, if possible, reasonable accommodations which can be made in response to a request for accommodation.

All job applicants and team members are subject to background check and drug screening.

Please contact us with any questions or concerns.

Company DescriptionSince 1989, Bruster’s commitment to freshness and quality hasn’t changed. We are passionate about going to great lengths to deliver quality and treat our customers like family. Our team members are the most important part of our customer experience. We value our team members and start everyone at a competitive wage.Company DescriptionSince 1989, Bruster’s commitment to freshness and quality hasn’t changed. We are passionate about going to great lengths to deliver quality and treat our customers like family. Our team members are the most important part of our customer experience. We value our team members and start everyone at a competitive wage.

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