Support Specialist

2 weeks ago


Ogden, United States S4 Integration Solutions, Inc. Full time
Job DescriptionJob Description

S4 Integration Solutions, Inc. is a leading provider of integrated technology solutions for businesses of all sizes. Our mission is to help companies achieve their goals by streamlining their processes and optimizing their operations. As we continue to grow, we are looking for a Support Specialist to join our dynamic team.

 

Position Overview:

The Support Specialist will be responsible for providing technical support and assistance to our clients using our suite of integrated software solutions. This role requires excellent communication skills, technical knowledge, and a passion for helping others succeed.

 

Key Responsibilities:

- Respond to and resolve customer inquiries and issues in a timely manner via phone, email, and chat

- Document and track all support interactions in our CRM system

- Provide step-by-step instructions and troubleshooting guidance to users

- Collaborate with team members to troubleshoot complex technical issues

- Escalate issues to appropriate team members or departments as needed

- Conduct remote training sessions for new and existing clients on our software solutions

- Continuously improve and update support resources, such as knowledge base articles and user guides

- Assist in testing new software releases and providing feedback to the development team

- Stay up-to-date on industry and product knowledge to provide the best possible support to clients

 

Qualifications:

- Bachelor's degree in Computer Science, Information Technology or related field

- 4 years of experience in a technical support role, preferably in a software/technology company

- Strong understanding of software products, troubleshooting techniques, and customer service best practices

- Excellent communication skills, both verbal and written

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced, dynamic environment

- Proven ability to multi-task and manage time effectively

- Strong attention to detail and ability to prioritize tasks

- Proficiency in Microsoft Office and other relevant software applications

- Knowledge of CRM systems and customer support software is a plus

 Salary: $36.000 to $48,000 yearly

 

Why work at S4 Integration Solutions, Inc.?

At S4 Integration Solutions, Inc., we value our employees and their contributions to our success. We offer a competitive salary, benefits package, and opportunities for professional growth and development. Our company culture is inclusive, collaborative, and focused on innovation and excellence. Join our team and be a part of a company that is making a difference in the world of technology.

 

Are you ready to join our team?

If you are a highly motivated and dedicated individual with a passion for technology and customer service, we want to hear from you Apply now and take the first step towards a rewarding career at S4 Integration Solutions, Inc.

 



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