Automotive Service Advisor

3 weeks ago


Westfield, United States Greg's Auto Repair Full time
Job DescriptionJob Description

Specific skills required:

  • Previous retail sales or customer service experience required (Prior automotive experience preferred but not required)
  • Candidates MUST possess above-average phone and communication skills
  • Must bring a positive, upbeat attitude to this role and excellent follow-up and follow-through skills to ensure customer satisfaction
  • Must have the ability to communicate technical information in non-technical terms to customers
  • Must have ability to evolve and adapt to changing business needs

Responsibilities:

  • Greet customers, obtain information and document problems or symptoms regarding vehicle operation
  • Schedule and manage workflow through shop
  • Identify what services are needed, research vehicles' maintenance history; prepare repair order and assign to technician
  • Provide a complete and accurate written cost estimate for labor and parts
  • Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
  • Upon repair completion, review and enter technicians’ labor time, close work orders, notifiy customers of completion, explain repairs and answer any questions.
  • Follow up with clients on the status of their vehicle.
  • Continue to gain automotive knowledge to help customers with maintenance and repair recommendations.
  • Performs other duties and special projects as requested.


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