Domestic Service Advisor

4 weeks ago

McHenry, United States Gary Lang Automobile Group Full time
Job DescriptionJob DescriptionJob Description

Are You Sick Of?

  • Out Dated Equipment
  • Bad Managers
  • Poor Working Conditions
  • No Benefits
  • No Time Off
  • Not Enough Steady Work

Job Description

Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Duties Include: * Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Skills/Qualifications: Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Job Requirements

  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Two (2) years of Automotive Service Advisor experience. GM, Subaru, Kia experience preferred.
  • Strong attention to detail.
  • Organized and self-motivated with excellent follow up skills
  • Telephone skills
  • Ability to communicate with all team members
  • Ability to work well under pressure.
  • Valid driver’s license
  • Dealer Track DMS experience preferred but not required

Job Type: Full-time

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