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Sr Program Scheduler

4 weeks ago


Los Angeles, United States VITAS Healthcare Full time
Job DescriptionJob Description

JOB DESCRIPTION

An experienced Program Scheduler who provides training and support to the Program Schedulers and ensures the admissions process is upheld and trained in accordance with VITAS’ operational standards and guidelines.

Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource.

  • Position structure
    • Reports to Program’s Admission Manager
  • Leadership
    • Exceeds performance and expectations of a Program Scheduler and can complete the referral and admissions processes to coordinate the admission of eligible patients
    • Motivate fellow Program Schedulers and function as a positive role model
    • Monitor and oversee employee performance during probationary period and their response to training
  • Strategy
    • Support the Admission Manager, Admissions Resources, Program Staff, and Program Leadership Team with VITAS initiatives
  • Customer
    • Motivate fellow Program Schedulers and function as a positive role model
    • Advocate for internal and external relationships to maintain positive customer experience and ensure continued referrals
  • MAKM
    • Report employee performance and response to training during their probationary period to Program Leadership Team and Admissions Training Team, as needed
  • Workforce
    • Oversight and ensured adherence to standards in the areas of:
      • Program Scheduler performance
    • Operations
      • Complete all company and role-specific trainings assigned
    • Results
      • Support a collaborative approach in achieving Program, Region, and National Admissions related metrics as they relate to Program Schedulers

QUALIFICATIONS

  • Current licensed as a LPN/LVN in the state where duties are performed.
  • Current experience as a VITAS Healthcare Program Scheduler or Admissions Coordinator for a period of no less than 24 months.
  • Current experience as a VITAS Healthcare Program Scheduler trainer preferred.
  • Manager recommendation required.
  • Ability to function as a proficient and experienced Program Scheduler and fulfill all duties and responsibilities without constant oversite–and overcome obstacles. Must possess critical thinking and decision making skills that supports VITAS Healthcare’s Standards.
  • Experience with training, directing or overseeing others in learning new processes.
  • Experience with supervising the Admissions process under the guidance of the Admissions Manager.
  • Understanding of effective teaching tools and methods.
  • Must possess strong communication skills, good listening skills, accountability.
  • Must possess excellent organizational and time management skills.
  • Ability to travel as requested

EDUCATION

  • Current licensed as a LPN/LVN in the state where duties are performed
  • Associate degree or higher in healthcare related field preferred
  • Bilingual preferred

SPECIAL INSTRUCTIONS TO CANDIDATES

  • EOE/AA M/F/D/V
Company DescriptionVITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.Company DescriptionVITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.\r
\r
All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

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