![Search Solution Group](https://media.trabajo.org/img/noimg.jpg)
Desk Side Support
1 month ago
Job Responsibilities:
• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes. Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support
• Provides proactive and timely support to executives and VIPs
Basic Qualifications:
• Bachelor’s degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 1+ years of experience with incident and request management system like ServiceNow.
• 1+ years of experience supporting executives and VIPs.
-
Desk Side Support Technician
1 month ago
Reston, United States Smart Synergies Full timeThe Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.Job Responsibilities:•Responsible for servicing incident and request tasks for deployed infrastructure services to...
-
Desk Side Support Staff
1 week ago
Reston, United States TekwissenGroup Full time**JOB DESCRIPTION**: - This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office). - After the move to the DC office to support - there will still be some travel for support in the Reston office location on an as needed basis. - The Desk Side Support...
-
Desk Side Support Technician
4 weeks ago
Reston, United States Smart Synergies Full timeThe Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers. Job Responsibilities: •Responsible for servicing incident and request tasks for deployed infrastructure services to...
-
IT Desktop Support Technician
1 week ago
Reston, United States ESTUATE SOFTWARE PVT. LTD. Full time**Job Title: Desk Side Support Staff** The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers. **Responsibilities**: - Responsible for servicing incident and request tasks for...
-
Deskside Support Technician
1 week ago
Reston, United States PROLIM GLOBAL CORPORATION Full time**Job Title: Desk Side Support Staff** **Location: Reston, VA** **Duration: 12 Months** **Job Type: Contract** **Client: Direct** **Work Type: Onsite** **JOB DESCRIPTION**: - This position will be based to Reston office for training until they are moved to the DC office in 2024 (prepping new office and continuing to support old DC office). - After the...
-
Help Desk Support Service Specialist
2 months ago
Reston, United States NuAxis Innovations Full time**Key Responsibilities**: - Serve as a senior point of contact for all IT-related inquiries, incidents, and service requests, providing timely and effective resolution to technical issues. - Mentor and coach junior help desk staff, providing guidance, training, and support to enhance their technical skills and customer service capabilities. - Take ownership...
-
Help Desk Support Specialist
3 weeks ago
Reston, United States Cimarron Software Services Full time**Job Details** **Help Desk Support Specialist - (BHDSS011822)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Help Desk Support Specialist Location Reston, VA 20190 US (Primary) Job Type Short-Term # of Hires Needed 2 Education High School / GED Travel None Security...
-
Help Desk Support Service Specialist
4 weeks ago
Reston, United States NuAxis Innovations LLC Full timeWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers, and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us,...
-
Front Desk Supervisor
3 weeks ago
Reston, United States Sheraton Reston Full timeWurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the oversight of the Front Desk Department of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA. A Front Desk Supervisor is responsible for maintaining a smooth and efficient front desk operation, ensuring exceptional customer service, and contributing...
-
Front Desk Supervisor
2 weeks ago
Reston, United States Sheraton Reston Full timeWurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the oversight of the Front Desk Department of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA. A Front Desk Supervisor is responsible for maintaining a smooth and efficient front desk operation, ensuring exceptional customer service, and contributing...
-
Help Desk Specialist
2 weeks ago
Reston, United States Brite Inc Full timeAbout Brite Brite Systems is an Information Technology company specializing in consulting and software development. We have been successfully implemented solutions for the public and private sectors since 2006. Brite Systems offers competitive benefits such as (but not limited to) group Medical, Dental, Vision, and Life insurance, Paid Leave, 401-K match,...
-
Help Desk Specialist
2 weeks ago
Reston, United States Brite Full timeAbout BriteBrite Systems is an Information Technology company specializing in consulting and software development. We have been successfully implemented solutions for the public and private sectors since 2006.Brite Systems offers competitive benefits such as (but not limited to) group Medical, Dental, Vision, and Life insurance, Paid Leave, 401-K match,...
-
Help Desk Specialist
2 weeks ago
Reston, United States Brite Full timeAbout BriteBrite Systems is an Information Technology company specializing in consulting and software development. We have been successfully implemented solutions for the public and private sectors since 2006.Brite Systems offers competitive benefits such as (but not limited to) group Medical, Dental, Vision, and Life insurance, Paid Leave, 401-K match,...
-
Deskside Site Support Specialist
2 weeks ago
Reston, United States Atlantic Union Bank Full time** Deskside Site Support Specialist (Reston)** **Job Category****:** Information Technology **Requisition Number****:** DESKS005263 Showing 1 location **Job Details** **Description** **Position Description** This position is accountable for ensuring usability of computer system services for end users by providing the technical expertise, assistance, and...
-
Front Desk Supervisor
3 weeks ago
Reston, United States Sheraton Reston Full timeJob DescriptionJob DescriptionWurzak Hotel Group is looking for an experienced Front Desk Supervisor to support the oversight of the Front Desk Department of our Marriott award winning recently renovated Sheraton Hotel in Reston, VA. A Front Desk Supervisor is responsible for maintaining a smooth and efficient front desk operation, ensuring exceptional...
-
Help Desk/Support Specialist
3 weeks ago
Reston, United States Eecomputing Full timeEnd To End Enterprise Solutions | Full time Help Desk/Support Specialist (Levels 1-6) Reston, United States | Posted on 09/17/2023 E3S, an innovative technology and professional services company founded in 2012 and headquartered in Virginia, USA, is a leader in AI/ML, Cybersecurity, and Blockchain solutions. As an SBA 8(a) Certified and Service-Disabled...
-
Service Desk Officer
2 weeks ago
Reston, United States Nava Full timeDescription of Task to be Performed: The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area. Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT...
-
Service Desk Officer
1 week ago
Reston, United States Nava Full timeDescription of Task to be Performed: The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area. Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT...
-
Service Desk Officer
3 weeks ago
Reston, United States Nava Full timeDescription of Task to be Performed: · The Service Desk Officer is a Network Operations Center Watch Administrator position is in support of a Government Solutions customer in the Northern Virginia area. · Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer's mission-oriented IT...
-
Help Desk Analyst
4 weeks ago
Reston, United States Robert Half Full timeJob Description:We are currently seeking a dedicated Help Desk Technician with a strong customer service mindset to join our team. This position offers an exciting opportunity to provide technical support to a diverse range of end-users, across various functions of our business. As a Help Desk Technician, you will be responsible for handling a high volume of...