Spa Concierge

Always keep work area clean and neat.

Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.

To ensure that a high standard of service is maintained throughout the Spa.

Assist in the operations of all spa departments as required:

Front Desk

Spa Retail Area

Relaxation Area

Wet Area

Fitness Center

Spa Suites

              Report dysfunctional equipment to Spa Operations Manager

To maintain inventory of supplies for the operations of the spa reception

Will be expected to assist various demonstrations and events.

To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.

Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa and Fitness Management Team.

Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

To be adaptable and accountable for all actions.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa and Fitness Management Team.

To always ensure a warm friendly welcome to all guests. Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests and other members of staff always.

Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.

Oversees incoming and outgoing guest and spa colleague business-related faxes.

To aim to give the guests the best possible service, and make each guest feel important.

The interest of each guest is of paramount importance.

To always show a professional attitude, particularly regarding punctuality, appearance and general manner.

Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.

Ensure that the reception area is tidy, clean, and stocked always.

Ensure the completion of confirmation phone calls for the next business day.

Print confirmation letters and pull files for the next business day.

To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the clients’ needs are of first importance.

To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Management Team.

To assist in the smooth flow of the guests’ journey throughout the day.

To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.

Must be a team player and assist all spa and hotel colleagues where necessary.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa Management Team.

To perform all opening and closing duties.

To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Spa and Fitness Management.

Will greet each guest with a smile and acknowledge guest even in passing.

Will proactively offer assistance to all spa guests when necessary.

Maintain spa facility tidy and clean based on our hygiene standards.

Ensure high knowledge of additional hotel services, Rooms, F&B etc.

Support during all spa and fitness special events and activities as requested.

Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs

Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily

Ensure high standards of personal presentation and grooming

Attend hotel and spa & fitness training sessions when requested by management

Maintain positive interactions with guests and maintain a positive relationship with colleagues

Carry out any other duties and responsibilities as assigned by spa and fitness management team.

2 Year Experience in a luxury hotel environment or similar

Ability to stand for long periods of time

Positive, engaging, and energetic personality

Able to be organized, manage time wisely and work with little to no direct supervision

Very high attention to detail

Sensitive to cultural nuances

Excellent communication skills, both written and verbal on English

Experience in spa software systems (Book4Time, Spa Booker, Mindbody, Spa Soft)

Able to handle a multitude of tasks in an intense, fast paced environment

Excellent people skills and the ability to work under pressure and with various stakeholders

Ability to maintain a clean and professional appearance as per company policies

Ability to stand for extended periods of time

Multi-lingual is a plus