Hotel Front Desk Agent

4 weeks ago

Alexandria, United States Bragg Hospitality Full time
Job DescriptionJob Description
We're seeking a friendly and efficient Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming experience from check-in to check-out. This role is pivotal in creating memorable stays and handling the needs of our guests with professionalism.
 
Shifts available are 3-11pm and overnight 11pm-7am, Week End included.

Responsibilities:
- Greet, check in/out guests, and handle reservations with a professional demeanor.
- Provide outstanding customer service, resolving any issues with a positive attitude.- Manage phone calls and correspondence, providing information and taking messages as necessary.
- Maintain an organized front desk, ensuring accurate guest billing and record-keeping.
- Inform guests about hotel facilities, services, and promotions.
- Collaborate with other team members to ensure guest satisfaction.
- Handle transactions and payments with integrity.

Qualifications:
- Excellent communication and interpersonal skills.
- Proven customer service experience.
- Calm, efficient, multitasking abilities and organized with great attention to detail
- Proficiency in MS Office.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma; further education in hospitality or related field is a plus.
- Previous experience at a Wyndham branded hotel is a plus
- English and Spanish spoken required.

We Offer:
- Competitive pay base on experience, from $13.75 to $17.5
- Opportunities for professional development and trainings.
- A supportive and dynamic work environment.

How to Apply:
Please send your resume at: hotel22312@gmail.com

Or In Person :
DAYS INN
110 S BRAGG ST
ALEXANDRIA,VA 22312

Disclaimer: 
This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned. The critical features are specified but are subject to change at any time for various reasons, including management discretion.

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