Engineering Customer Support FT

2 weeks ago

Boulder, United States WIKA USA Full time
Job DescriptionJob Description

Who are we?

Phase IV is a wholly owned subsidiary of Wika Instrument LP. From our beginning in 1992, in Boulder, CO, Phase IV Engineering has been an innovator in wireless sensing. Our founder Rich Pollack started Phase IV as a “Skunk Works”, designing highly advanced and technically challenging sensors for Fortune 500 companies, NASA, the US military, and scientific research. We invented the world’s first battery-free RFID wireless temperature and pressure sensor. (Among many other applications, this sensor currently flies inside the wheel valve stem of every Boeing 777 and 787 aircraft.) Phase IV has expertise in energy harvesting, RF design, low-power circuit design, and designing for very harsh environments. This over 100 years combined experience was a key reason our Phase IV Engineering team was recognized as the “Sensor Engineering Team of the Year” in 2015 by Sensors Magazine and won “Product of the Year” in 2017 from RFID Journal.

BASIC PURPOSE:

This position uses knowledge of product portfolio and engineering principles as well as sales data to resolve challenging technical problems. This individual helps customers troubleshoot various problems, analyzes root cause of failures and works closely with engineering to provide support for testing and R&D.

MAJOR ACCOUNTABILITIES/RESPONSIBILITIES OF JOB:

· Assists engineering in product testing and troubleshooting

· Performs customer technical support (phone and email) to quickly resolve technical problems, questions and installation issues without the need to return the product

· Researches, diagnoses, troubleshoots, and resolves customer issues

· Assists manufacturing in mechanical and/or electrical assemblies

· Supports custom assemblies and proto-typing

· Works with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to engineering

· Utilizes the RMA process to bring failed product in from the field and perform root cause failure analysis upon request

· Provides feedback on failures to engineering to support product improvements and new developments

· Follows up with new customers to assist and ensures installation of product has been completed

· Provides feedback to help improve manuals and other documentation

· Strives for continuous personal development of product & application knowledge, business operations, and industry standards

· Performs ancillary duties as needed

KNOWLEDGE AND SKILL REQUIREMENTS:

  • College Degree in Electronics or equivalent work experience required
  • 5+ years’ experience in a technical product support role preferred
  • Knowledge of industrial instrumentation an asset
  • Excellent Communication Skills, verbal and written
  • Excellent Client Facing Skills
  • Strong problem solving skills
  • Extensive knowledge of Microsoft Office
  • Possess strong organizational skills
  • Self-motivated and able to investigate, listen and make decisions based on data presented on new topics not previously known
Company DescriptionWith 11,200 employees, the WIKA Group is a global market leader in pressure and temperature measurement and sets the standard in the measurement of level, force and flow, and in calibration technology. The broad portfolio of high-precision products, solutions and services makes the family-run business a strong and reliable partner. WIKA's unique experience and know-how make sensing technology smarter, add more value and prepare it for a sustainable future: This is “Smart in sensing”.Company DescriptionWith 11,200 employees, the WIKA Group is a global market leader in pressure and temperature measurement and sets the standard in the measurement of level, force and flow, and in calibration technology. The broad portfolio of high-precision products, solutions and services makes the family-run business a strong and reliable partner. WIKA's unique experience and know-how make sensing technology smarter, add more value and prepare it for a sustainable future: This is “Smart in sensing”.

  • Support Engineer

    6 days ago

    Boulder, Colorado, United States S&P Global Full time

    About the Role:Grade Level (for internal use):10Software Engineer IIIThe Team:The current team is composed off highly skilled SRE engineers who constantly work on automation and enhance the reliability of the applications. They work on incident management, continual improvement and collaborate with colleagues in different domains to deliver dynamic...

  • Customer Support Specialist

    6 days ago

    Boulder, United States Resource Central Full time

    Description About Resource Central We’re an award-winning nonprofit based in Boulder determined to make conservation so simple that people don’t even realize they’re doing it. Founded in 1976, our innovative programs have helped more than 900,000 people save water, conserve energy, and reduce waste. Learn more at: ResourceCentral.org. Candidates with a...

  • Technical Support Engineer II

    7 days ago

    Boulder, United States ANSYS Full time

    Requisition #: 14192 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Customer Support Specialist

    3 weeks ago

    Boulder, United States CE Broker Full time

    **CE Broker and EverCheck** **Customer Support Specialist** **EverCheck - Boulder, CO - Full Time** *This full-time position is open in both our locations - Boulder, CO and Jacksonville Beach, FL and is scheduled to work 40 hours per week, M-F unless otherwise required by project activities.* *The target pay range for this role is $17-21 hourly, commensurate...

  • Structural Engineer, PE View

    5 days ago

    Boulder, United States Hyde Engineering Services Inc Full time

    We are looking for an experienced structural engineer to join our growing engineering team to support renewable energy projects. Day-to-day project work includes working with the engineering team in construction planset development for inverter-based projects, including solar, storage, and microgrids. Hyde Renewables is an Equal Opportunity/Affirmative...

  • Sr Software Support Engineer

    6 days ago

    Boulder, United States Medtronic Full time

    Careers that Change Lives A Day in the Life The Acute Care & Monitoring group develops products that are designed to collect patient information from around the hospital and ensure that caregivers can make the right decisions at the right time. We strive to improve patient outcomes by ensuring that when a problem emerges at the bedside, caregivers are aware...

  • Senior Customer Support Specialist

    2 weeks ago

    Boulder, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Software Support Eingeer

    7 days ago

    Boulder, United States Stem Full time

    Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s...

  • Field Services Engineer

    4 weeks ago

    Boulder, United States Expert Executive Recruiters Full time

    Our client a developer of the worlds only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team. Requirements: Experience with product support in the digital printing, Semi-Conductor , FPD, or other relevant capital EQ industry - advantage B.Sc in Engineering, practical engineering,or...

  • Senior Customer Engineer, Machine Learning, Google Cloud

    3 weeks ago

    BOULDER, CO, United States Google Full time

    Minimum qualifications: Bachelor's degree or equivalent practical experience.10 years of experience as a sales engineer or technical consultant in a cloud computing environment or customer-facing role.Experience in virtualization or cloud native architectures in a customer-facing or support role.Experience with Big data, machine learning, and numerical...

  • Field Services Engineer

    4 weeks ago

    Boulder, United States Expert Executive Recruiters (EER Global) Full time

    Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.Requirements:Experience with product support in the digital printing, Semi-Conductor , FPD, or other relevant capital EQ industry - advantageB.Sc in Engineering, practical engineering,or...

  • Field Services Engineer

    3 weeks ago

    Boulder, United States Expert Executive Recruiters Full time

    Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team. Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Requirements: Experience with product support in the digital printing,...

  • Field Services Engineer

    2 days ago

    Boulder, United States Expert Executive Recruiters (EER Global) Full time

    Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.Requirements:Experience with product support in the digital printing, Semi-Conductor , FPD, or other relevant capital EQ industry - advantageB.Sc in Engineering, practical engineering,or...

  • Field Services Engineer

    4 weeks ago

    Boulder, United States Expert Executive Recruiters (EER Global) Full time

    Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.Requirements:Experience with product support in the digital printing, Semi-Conductor , FPD, or other relevant capital EQ industry - advantageB.Sc in Engineering, practical engineering,or...

  • Field Services Engineer

    2 days ago

    Boulder, United States Expert Executive Recruiters (EER Global) Full time

    Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.Requirements:Experience with product support in the digital printing, Semi-Conductor , FPD, or other relevant capital EQ industry - advantageB.Sc in Engineering, practical engineering,or...

  • Engineer II – Space Vehicle Systems Engineering

    2 weeks ago

    Boulder, Colorado, United States BAE Systems Full time

    Job Description US CITIZENSHIP REQUIRED#LI-NP1Join the Space Vehicle Engineering team – a diverse group of motivated problem solvers. We like to have fun and enjoy life - both at work, and in our free time. We're excited about the challenging projects we're involved in and have a strong commitment to the missions we enable. Offering growth opportunities at...

  • Engineer II – Fault Management Systems Engineer

    6 days ago

    Boulder, Colorado, United States BAE Systems Full time

    Job Description US CITIZENSHIP REQUIRED#LI-SH2Join the Fault Management team - a diverse group of creative, passionate systems engineers with an expertise in designing on-board autonomy to protect space system mission objectives in the presence of critical faults and failures. We work on everything from payloads to space vehicles to mission architectures....

  • DevOps Engineer

    7 days ago

    Boulder, United States TIFIN Payroll Inc Full time

    Build a data platform from the ground up to be used for machine learning. Develop technology that minimizes technical debt while maximizing the customer experience by interpreting technology requirements, based on business requirements, and implementing them with maximum impact to the users. Specific duties include: leading end-to-end infrastructure across...

  • Electrical Engineer

    5 days ago

    Boulder, United States Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...

  • Tier 2 Support Specialist

    7 days ago

    Boulder, United States Stem US Operations Inc. Full time

    Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s...