IT Support Technician

2 weeks ago

Ramsey, United States Vectro IT Full time $45,000 - $60,000
Job DescriptionJob Description

Responsibilities include:

End-user Support:

  • Provide first-line technical support to end-users via phone, email, or in-person.
  • Assist users in resolving hardware and software issues promptly and effectively.
  • Guide users through step-by-step solutions and document issue resolutions.

Hardware and Software Troubleshooting:

  • Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.
  • Install, configure, and update software applications.
  • Perform routine maintenance and updates on systems and devices.
     

IT Infrastructure Maintenance:

  • Assist in the maintenance of servers, networks, and other IT infrastructure components.
  • Collaborate with senior IT staff to ensure the reliability and security of IT systems.
  • Monitor system performance and conduct routine checks to identify potential issues.

User Training:

  • Conduct training sessions for end-users on basic IT processes and best practices.
  • Create user-friendly documentation and guides to facilitate self-help for common issues.
     

Incident Management:

  • Log and track support incidents, escalating issues when necessary.
  • Prioritize and manage multiple support tickets to meet service level agreements.
     

Security Compliance:

  • Assist in implementing and maintaining security measures to safeguard company data.
  • Educate users on security best practices and policies.
     

Collaboration and Communication:

  • Collaborate with IT team members to address complex issues and projects.
  • Communicate effectively with end-users to gather information and provide updates on issue resolution.


Requirements

  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
  • Basic understanding of IT concepts, networks, and operating systems.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a commitment to delivering high-quality support.
  • Ability to work independently and collaboratively within a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Benefits

  • Comprehensive Health Benefits
  • Competitive 401(k)
  • Paid time off (Vacation, Sick, Holiday)

Vectro IT is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.

 

 

Company DescriptionAt Vectro IT Networks, we're proud to be a trusted IT service provider for businesses in Connecticut, New York, and New Jersey. We offer comprehensive services ranging from network security and cloud solutions to managed services and strategic IT consulting. We take a proactive approach, building long-lasting relationships with our clients and aligning our services with your specific business needs.Company DescriptionAt Vectro IT Networks, we're proud to be a trusted IT service provider for businesses in Connecticut, New York, and New Jersey. We offer comprehensive services ranging from network security and cloud solutions to managed services and strategic IT consulting. We take a proactive approach, building long-lasting relationships with our clients and aligning our services with your specific business needs.

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