Primary Care Services Coordinator
3 weeks ago
VISION STATEMENT – As the premier provider of substance use and mental health services in the Pacific Northwest, we are respected and the most trusted resource for behavioral health treatment and whole person care. We provide a comprehensive continuum of coordinated quality services, foster enduring relationships, and empower our communities to truly thrive.
MISSION STATEMENT - Through superior customer service, high quality programs, and a well-trained and dedicated staff, we inspire hope and support life-saving changes for people affected by substance use and mental health conditions.
Salary: $29.69-$30.85
MAJOR DUTIES: The PCS coordinator works closely with the Medical Director and is responsible for the provision of supporting and coordinating services to patients. The PCS coordinator provides program oversight for all designated staff in their assigned program including clinic efficiency, maintenance of patient records, assisting with duties assigned and coordinating care. In fulfilling these duties, the incumbent performs the following duties independently:
- Ensures that continuous quality improvement addresses both patient needs and compliance with WACs, RCWs, and Federal Regulations.
- Assists in Management of daily operations of PCS; hiring, orientation, scheduling, performance evaluations, disciplinary actions, and compliance with PCS policies and procedures; Supervise, assess, and direct the activities of individual staff members;
- Hire and place staff in PCS who have the necessary qualifications and skills to provide efficient work environment for both employees and providers, and who are supportive to the goals of PCS;
- Run routine PMP reports; Report on PCS reports- productivity, scheduling, training needs and ideas for program efficiency;
- Supervise and enforce policies with compassion to ensure that each person is treated fairly, equitably and with respect;
- Orientation of all new staff to their assigned unit; Monthly scheduling of staff to meet department needs;
- Monitor department metrics to ensure that department is meeting annual planning targets/goals.
- Respond to compliments and concerns from patients and staff in a timely manner and document clearly.
- Ensure compliance with all applicable Lifeline Connections policies and contracts;
- Prepares and presents in-service training to clinical staff that meets the needs of the changing trends in PCS; Facilitate PCS staff huddle daily
- Ensure PCS and patient coordination;
- Collaborate with community partners;
- Other duties as assigned;
KNOWLEDGE AND SKILLS REQUIRED BY THE POSITION
- Preferred Washington state credentialed MA, LPN, SUDP, MHP or bachelor’s in behavioral health related field;
- Experience with project management and program management.
- 2 years’ experience in patient support and;
- Knowledge of behavioral health treatment required;
- Supervisory experience preferred;
- Ability to communicate clearly both verbally and in writing;
- Great attendance;
- Ability to work well with others.
- Ability to acquire a Washington State Agency Affiliate Credential with in 90 days of hire.
GUIDELINES
The position requires that the incumbent maintain certification or qualification standards delineated in WAC 246-341, or its successor, and maintain licensure with the Department of Health. The incumbent relies on specialized training and/or equivalent experience in the field of behavioral health treatment, DBHR, WACs and RCWs of Washington and the performance standards developed for the position.
COMPLEXITY
The incumbent provides program oversight and supervision to clients who differ widely in age and socioeconomic status and who may possess a variety of chronic and serious social, behavioral and psychological problems. Further, s/he provides staff supervision as assigned. Autonomy, clinical maturity, sound judgment, and creativity are required to help identify and monitor policies and treatment activities that will meet the complex needs of both patients and staff.
PERSONAL CONTACTS
Contacts are with members of the treatment team, patients, significant others of the patients, Board of Directors, representatives of various community agencies specializing in the treatment of behavioral health conditions and related community representatives including lawyers, probation officers, and other court officials. All personal contacts are carried out in accordance with federal and state laws dealing with the confidentiality of alcohol and drug abuse client records.
PHYSICAL DEMANDS
While performing the essential functions of the job, the employee is regularly required to sit, speak clearly, hear and use hands and fingers to manipulate writing utensils and keys on a keyboard. The employee is regularly required to stand, walk, reach with hands or arms, stoop, kneel, crouch and/or move a maximum of 20 lbs. Occasional heavy lifting may be required.
WORKING ENVIRONMENT
Most working hours are spent indoors in offices or meeting rooms. Occasional supervision of outdoor activities, visits to community agencies, and participation in staff retreats and staff development activities may be required.
IMMEDIATE SUPERVISOR: Chief Clinical Officer and Chief Financial Officer
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