Front of House Manager

1 week ago

Lincolnton, United States Local Roots And Provisions LLC Full time
Job DescriptionJob Description

Job Summary

We are seeking a motivated and friendly Front of House Manager to run the service side of Local Roots & Provisions. The Front of House Manager will oversee the daily workflow of the front of house employees and ensure smooth front of the house operations.

General Accountabilities
Ensure guest satisfaction by making sure staff is prepared, on task and motivated to provide the best customer service possible.
Establish and maintain a smooth line of communication between the kitchen and the servers.
Responsible for interviewing, training and disciplining staff through strong managerial and leadership skills.
Responsible for labor management.
Appraise staff performance and provide feedback to improve productivity.
Responsible for cash transactions including refunding customers, providing discounts, comping items, opening and closing cash drawers and cashing servers out at the end of each service.
Manage reservations for dining room and private dining room, as well as checking restaurant voicemail each day.
Ensure compliance with sanitation and safety regulations.
Performs other related duties as assigned.

Job Qualifications
Excellent interpersonal and customer service skills, organizational skills and attention to detail.
Strong supervisory and leadership skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with restaurant management software/Point-of-Sale systems, preferably Toast.
High school diploma or equivalent.
At least two years’ experience working in the restaurant industry in a supervisory role.

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