Field Service Technician
3 weeks ago
Work with Power Innovations’ internal RMA Lab, and Managers to support RMA replication, root cause, and corrective action on standard customer RMA’s. Ensures that customer requests are met in a timely manner. Assist in an engineering capacity with Quality Control/Quality Assurance, which analyzes and reports on production reliability failures and identifies the root cause of failures in order to develop and recommend solutions.
Ability to obtain a valid passport, be able to travel overseas and be allowed onto US military bases preferred, but not required.
· Service Calls
o Travel and complete all assigned service calls
o Document all work in Microsoft Dynamics 365 with an attached service report
o Complete necessary paperwork
o Assure that the ticket is closed
o Metrics
§ Add all files and reports to Microsoft Dynamics 365 within a week of completing service call
§ Tickets closed
· Preventive Maintenance
o Travel and complete all assigned PMs
o Document all work in Microsoft Dynamics 365
o Complete necessary paperwork
- Assist Operations and Engineering as needed
- When requested, assist operations and other departments on special projects or product assembly
- Program, troubleshoot, and verify equipment user interfaces post assembly
- Train production personnel on programming equipment before QA/QC
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