Sales/ Customer Service Representative

2 weeks ago


Atlanta, United States Atlas Business Consultants Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Employee Discounts
  • Career Growth Opportunities
Job SummaryWe are seeking a Sales/Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process new orders, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our clients. The ideal candidate is sociable, innovative, and is able to remain calm under pressure. 
Responsibilities 
  • Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using tablets and customer management software
  • Excellent in person verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively


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