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Customer Service Representative
3 weeks ago
Pay Scale : Hourly - TBD based on experienceBenefits : Health insurance, vision, dental, supplemental health insurance, Simple IRA with company matching, paid vacation, life insurance (all after applicable waiting periods and subject to premium and maximum contributions)Work Hours : Various shifts - Monday through Friday (some nights/weekends). Hours may vary depending on season and callsReports to : Customer Service Manager
Main Job Tasks and Responsibilities
- Directly interact with customers either by telephone, electronically or face to face;
- Respond promptly to customer inquiries;
- Resolve customer complaints;
- Provide pricing information;
- Schedule and book Choate's services;
- Setup, maintain and update customer files;
- Process orders, forms, applications and requests;
- Direct unresolved issues to management;
- Maintain records of daily customer interactions and transactions, including but not limited to job inquiries, comments and/or complaints;
- Communicate and coordinate with internal departments, including but not limited to the Install Department, the Plumbing Department, the HVAC Service Department, the Duct Cleaning Department, the Accounting Department, the Human Resources Department, the PCA Department and the Assistant and General Manager;
- Follow up with customers by telephone and/or electronically regarding customer interactions and incomplete and completed service calls and/or installations;
- Participate in teambuilding exercises, team meetings and required training events;
- Take and relay messages for Choate's employees;
- Interact with and direct vendor inquiries to the appropriate internal department;
- Clean and maintain the office area as directed by Manager;
- Create dispatch tickets for service calls; and
- Any other duties as assigned.
- GED or HS Diploma;
- One year of customer service experience.
- College degree;
- Three years of customer service experience.
- Ability to Multitask
- Articulate
- Timely
- Goal Oriented
- Team player
- Must learn any software utilized by Choate's.
- Must secure and maintain any licenses, clearances, passes or other identification requested by Choate's and necessary for performing Choate's work.
Vision requirements: Ability to see information in print and/or electronically.
Supervisory ResponsibilitiesNONE
BACKGROUND CHECK PERFORMED, DRUG TEST AND REFERENCES REQUIRED
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